For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
Role Purpose
As Analyst II - Implementation Management at Accelya, you will manage airline software implementation projects, coordinating internal teams and airline customers, tracking progress and ensuring delivery meets scope, timeline and quality requirements.
Duties & Responsibilities
• Manage end-to-end airline software implementation projects, coordinating technical, functional and testing workstreams across internal and client teams
• Maintain clear client communication throughout the implementation lifecycle, managing expectations and escalating risks proactively
• Develop and manage detailed project plans, risk registers and change request logs using Jira, Smartsheet and Microsoft Project
• Use generative AI (Claude, ChatGPT or equivalent) for project documentation, status reports and client communication
• Conduct project kick-offs, progress reviews and go-live readiness assessments with airline customer stakeholders
• Manage scope changes, applying change control processes and assessing commercial implications
• Contribute to process improvement initiatives, sharing lessons learned across the implementation management community
Required Experience & Skills
• 3–5 years of software implementation or project management experience in a technology environment
• Proven ability to manage implementation projects end-to-end
• Experience with Agile and Waterfall project management methodologies
• Strong client relationship and risk management skills
• Bachelor's degree in Business, IT or related field; PMP preferred
Preferred Experience & Skills
• Experience delivering airline software implementations, ideally with knowledge of NDC, revenue management or airline operations systems
• Proficiency with Jira AI or equivalent, Smartsheet AI or equivalent or similar platforms for intelligent project tracking and automated stakeholder reporting
• Use of generative AI (Claude, ChatGPT or equivalent) for client communication drafting, change request documentation and implementation planning
• Familiarity with the implementation approaches of leading airline technology providers including key players in the competitive airline technology market
What do we offer?
• An open culture with a creative and challenging opportunity to satisfy your intellectual needs
• Flexible working hours
• Smart working: a hybrid remote/office working environment
• Work-life balance
• An excellent, dynamic and multicultural environment to work in
About Accelya
Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Accelya is a global leader in airline software, powering over 200 airlines with an open, modular platform that enables them to drive growth, enhance customer experiences, and take control of their retailing. Our FLX ONE platform empowers airlines to transform across Offer, Order, Settlement, and Delivery (OOSD), in line with IATA’s standards for modern retailing.
With a cloud-native infrastructure powered by AWS, Accelya processes more than 30 billion unique offers daily, settles over $100 billion annually, and delivers more than 50% of global NDC volumes. Our solutions span the entire retail lifecycle, both above and below the wing, giving airlines the flexibility, performance, scalability, and reliability they need.
Backed by 40 years of industry expertise, long-term support from Vista Equity Partners, and 2,500 employees across 10 global offices, Accelya has the scale and proven track record to meet the evolving needs of the airline industry.
