The world of finance moves fast. At FIS,we’refaster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays,banksand invests. If you want to grow personally and professionally,we’dlike to know: Are you FIS?

About the role:

As a BusinessSystems AnalysisAnalystII, you will provide business and technical support to assigned clients, acting as a key point of contact for services, change requests and escalations. You will translate business needs into technical solutions, ensure SLA adherence, and supportrevenue‑generatinginitiatives.

What you will be doing:

• Establisha positive rapport with the client(s) to develop andmaintainlong-term relationships, to understand the client's business, theirobjectivesand expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.

• Assistsin the evaluation process of the client's business requirements, effort estimation, and guiding the client toutilizestandard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.

• Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.

• Gains andmaintainsknowledge of how toidentifycritical business impact issues fromHelpDesk.

• Assistswith documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation whileprovidingmore senior levels for review and feedback.

• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code releasedoesn'tnegativelyimpactclient operations.

• Takes part in execution of simple project/development work plans and learns to revise them asappropriate tomeet changing needs and requirements.

• Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).

What you bring:

• Bachelor’s degree in IT or related field

• Typically4+ years of relevant experience in financial services software

• Experience in analysis,programmingand issue resolution, problem solving, detail oriented, as well as the ability to troubleshoot errors with clients

• Knowledge of card payments, transactionprocessingand client systems

• Basic Programming and analysis of financial services software a plus

• Language Skills - Advanced knowledge of English, written and verbal (C1 - C2)

• Excellent communication skills

• Required on-call support for issues (on a rotating schedule)

• Working schedule would coincide with US hours tostart 2:00pm - 10:00pm CET= 8:00am - 4:00 pm EST

Nice to have:

• Experience withIBMTools,SQL

• Experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing

• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus

What we offer you:

At FIS, weare ascommitted to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech

• Inclusive and diverse team culture

• Optionto work fully remotely with all necessary equipment provided (laptop, monitors, accessories)

• Professional development via internal training platforms and LinkedIn Learning

• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan,lunchand sports card

• A work environment built onwork‑lifebalance principles