Position: Analyst I, HFC NOC
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
This position is responsible for analyzing network and Customer Premise Equipment data using NXT, AIMM, and related network analysis tools to proactively identify plant maintenance opportunities. The Analyst I supports network performance improvement initiatives by identifying high-impact work areas, grouping opportunities for efficient field execution, and ensuring data integrity across plant design and operational systems.
Company Benefits:
Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
Position Responsibilities:
Analyze CPE and network performance data using NXT, AIMM, and related platforms to identify proactive plant maintenance opportunities.
Identify trends in plant performance metrics including MER, BER, CER, upstream noise, utilization, repeat trouble calls, and other service-impacting indicators.
Correlate HFC performance measurements with customer-impacting events to determine root cause and recommend proactive maintenance locations.
Prioritize proactive maintenance locations based on data analysis, customer impact, and regional performance metrics.
Group work areas to improve field efficiency and reduce repeat truck rolls.
Ensure continuous plant improvement within assigned Regions through data-driven recommendations.
Perform quality control within Spatial and related design tools to ensure accurate housekey to node relationships and plant connectivity.
Validate and correct connectivity data so downstream systems and reporting tools reflect accurate node, service group, and address associations.
Provide reporting and data analysis to demonstrate operational efficiency, plant health improvements, and progress toward company goals.
Prioritize multiple reporting requests and analytical projects with minimal supervision.
Collaborate with Network Operations, Engineering, Field Operations, and other cross-functional teams to support proactive maintenance initiatives.
Perform other duties as required or assigned.
Position Requirements:
Bachelor’s degree in computer science, engineering, information systems, telecommunications, or related field; or equivalent experience.
1+ years of experience in telecommunications, broadband, or network operations preferred.
Working knowledge of NXT, AIMM, Spatial, and other network analysis or plant performance tools preferred.
Foundational understanding of HFC performance metrics including MER, BER, CER, signal levels, and upstream noise characteristics.
Strong analytical and problem-solving skills with the ability to interpret complex network performance data.
Strong communication skills with the ability to present findings clearly to technical and operational teams.
Demonstrated ability to be innovative, forward-thinking, and proactive in identifying improvement opportunities.
Proficient in Microsoft Office applications including Excel, Word, and PowerPoint.
Ability to manage multiple tasks simultaneously in a fast-paced operational environment.
Ability to work required days and hours, including second shift as needed.
Regular attendance required.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $24.00 - $30.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
#LI-Hybrid
Mediacom Communications Corporation is the 5th largest cable operator in the U.S. serving over 1.3 million customers in smaller markets primarily in the Midwest and Southeast. Mediacom offers a wide array of information, communications and entertainment services to households and businesses, including video, high-speed data, phone, and home security and automation. Through Mediacom Business, the company provides innovative broadband solutions to commercial and public sector customers of all sizes, and sells advertising and production services under the OnMedia brand. More information about Mediacom is available at www.mediacomcable.com. For information on careers at Mediacom Communications Corporation visit mediacomcable.com/careers.
