Job Description

Analyst I - Benefits

REPORTS TO: Director I - Benefits and Leave Management

SALARY: $53,918 - $64,963

PAY GRADE: 401

DUTY DAYS: 239

PCN: 26747

FLSA STATUS: Exempt

POSITION PURPOSE

Supports work that employees experience directly: accurate pay, reliable benefits, responsive leave and compliance support, and clear processes for sensitive employment and billing questions. The work is well suited to someone careful with data, and able to turn information into practical guidance. Strong customer-service, communication, dataentry, spreadsheet, reconciliation, and document-management skills.

ESSENTIAL JOB FUNCTIONS

• Maintains ERP and benefit-system records for employee benefits, eligibility, deductions, changes, and vendor reporting.
• Verifies benefit selections and process additions, deletions, adjustments, refunds, new hires, dependent changes, and discrepancy reports.
• Reviews and processes employee benefits change forms, confirming that requested changes adhere to IRS Section 125 Cafeteria Plan guidelines.
• Uploads medical change requests to TRS contractor website for review and approval.
• Responds to employee benefits questions in person, by phone, by email, or through written correspondence.
• Prepares benefit correspondence, claims support, requisitions, files, reports, and supporting documentation.
• Supports premium billing, payroll deductions, vendor coordination, open enrollment, and customer-service follow-up.
• Maintains accurate employee benefits and leave records within ERP system and vendor systems. Conducts regular audits, validates data, and collaborates with internal and external partners to resolve system or processing issues.
• Participates in testing, implementation, and ongoing support of HR, payroll, and benefits system enhancements, upgrades, and integrations.

PERSONAL WORK RELATIONSHIPS

• All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and performs as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

OTHER DUTIES AS ASSIGNED

• Performs all job related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of employee benefits offered by the District.
• Knowledge of federal and state laws regarding FMLA, HIPAA and employee benefits
• Knowledge of District policies, procedures, and regulations.
• Knowledge of multicultural diversity issues in the work place.
• Knowledge of records administration and maintenance techniques and procedures.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skill at the intermediate level, working with Microsoft Office 365, especially Outlook, PowerPoint, and Word.
• Skill in completing assignments accurately and with attention to detail.
• Skill in data entry with minimal errors.
• Skill in giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in talking to others to convey information effectively.
• Skill in using multi-function telephone, telephone techniques, and phone etiquette.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to compose/edit a variety of documents using correct spelling, grammar and punctuation.
• Ability to exercise discretion regarding matters of a sensitive or confidential nature
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand, interpret, and apply rules, policies and procedures relating to District operations.
• Ability to use software to access databases, email, create spreadsheets, and do word processing.
• Ability to organize and coordinate work with others.
• Ability to engage in self-evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work.

TRAVEL REQUIREMENTS

• Travels to school district buildings, professional meetings, and student homes.

PHYSICAL AND MENTAL DEMANDS, WORK HAZARDS

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 15 pounds).
• Environment: Works in an office setting; may require occasional irregular and/or prolonged hours.
• Attendance: Regular and punctual attendance at the worksite is required for this position.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

MINIMUM REQUIRED QUALIFICATIONS

• Education:
• Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required;
• Bachelor's degree from accredited college or university preferred.
• Certification/License:
• None
• Experience:
• 1-5 years of experience in finance, payroll, procurement, grants, accounting, or related administrative operations required.
• Approved Combinations:EducationExperienceHS/GED/TxCHSE5 years (requires at least 4 years in FWISD)Associate's degree3 years (requires at least 2 years in FWISD)Bachelor's degree1 year

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.