Job Description

About the role:

The HR Operations Specialist at PES India is a critical cog in the HR function, responsible for executing and continuously improving the operational processes that keep the employee lifecycle running seamlessly – from Day 1 to exit. This role ensures that the foundations of HR are rock-solid; accurate data, timely payroll inputs, compliant documentation, and a benefits experience that employees can count on.

We are looking for a detail-obsessed, process-driven, and employee-centric HR Ops Specialist to own the operational heartbeat of the HR team at PES India. This is a high-accountability role that works closely with the HRBP, the ER Manager, Payroll, and external vendors to deliver a seamless, consistent experiences for our 700+ employees.

What you will do at PES India:

Employee Lifecycle Management

• Own end-to-end operational execution across the employee lifecycle – onboarding, confirmations, transfers, role changes, and exits

• Coordinate weekly induction logistics and ensure every new joiner has a seamless Day 1 experience – system access, documentation, and orientation all buttoned up before they arrive

• Manage the offboarding process – exit documentation, clearance coordination, full and final settlement inputs, and real-time HRIS updates

• Prepare and issue all HR letters – offer, confirmation, transfer, promotion, and exit – with accuracy and turnaround speed

HR Documentation & Compliance

• Maintain accurate, audit-ready employee records across both physical and digital systems

• Ensure compliance with company HR policies and applicable statutory requirements, flag gaps proactively

• Support internal and external HR audits with well-organised documentation and trackers

• Coordinate background verification (BGV) with vendors and ensure timely, accurate completion for all new joiners

Payroll & Attendance Support

• Compile and validate monthly payroll inputs – attendance, leaves, shift data, and arrears, and variable pay – and share them with the payroll processing team on time, every time

• Track leave balances, attendance records, and shift schedules, resolve discrepancies before they become payroll errors

• Coordinate with the Payroll team and the vendor to ensure smooth monthly cycles

Benefits Administration

• Manage the end-to-end medical insurance process – enrolments, additions, deletions, claim coordination, and annual renewal support

• Administer other employee benefits including shift allowances, weekend allowances, and any other applicable benefits programmes

• Serve as the first point of contact for employee benefit queries, resolve or escalate with speed and clarity

• Manage vendor relationships for benefits – coordinate performance, track SLAs, and flag issues proactively

HRIS & Data Management

• Ensure all employee data in HRIS is accurate, up-to-date, and aligned with organisational standards at all times

• Prepare standard HR reports, MIS dashboards, and data extracts for the HR team and leadership – on time and in the right format

• Identify opportunities to improve data quality and reporting processes, drive small but meaningful improvements in how we use our systems

• Maintain strict adherence to data privacy, confidentiality, and information security requirements

Employee Query Management

• Respond to employee queries on HR policies, processes, benefits, and documentation – promptly, accurately, and with a helpful tone

• Maintain a query log to track recurring themes and surface them to HRBP for refresher sessions and policy-level interventions

• Support HR initiatives, engagement activities, and culture programmes with operational and logistical coordination

What we are looking for:

Must-have

• 4-5 years of experience in HR Operations or an HR Generalist role with strong ops exposure

• Hands-on experience managing employee lifecycle processes end-to-end – not just supporting, but owning

• Proficiency in HRIS platforms, prior experience with Workday or a similar tool strongly preferred

• Strong MS Office skills – especially Excel (pivot tables, VLOOKUP, data validation) and PowerPoint

• Experience coordinating payroll inputs and benefits administration

• High attention to detail – someone who finds errors before anyone else does

• Good communication skills in English, both written and verbal

Good to have

• Experience working in a GCC, shared services, or fast-paced multinational environment

• Exposure to a ticketing/query management system

• Familiarity with data visualisation tools (Tableau, Power BI, or similar)

• Basic understanding of Indian statutory compliance requirements (PF, ESI, Gratuity, Shops & Establishment)

Education

• MBA/PGDM in HR (preferred)

• Bachelor’s degree with strong relevant experience will also be considered