The Hershey Company

Analyst, HR Operations Process Intake & Efficiency

The Hershey Company  •  Makati City, PH (Onsite)  •  20 hours ago
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Job Description

The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.

Accountabilities

1.Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.
2.Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.
3.Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.
4.Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.
5.Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.
•Strategic Thinking: The ability to think strategically and align HR service delivery processes with organizational goals and objectives.
•Process Improvement: Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.
•Customer Focus: A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.
•Change Management: Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.

Minimum Education & Requirements

•Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.
•Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.
•Technical Proficiency: Proficiency in HR technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advanced skills in Microsoft Office Suite, particularly Excel.
•Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.
•Educational Background: A bachelor's degree in Human Resources, Business Administration, or a related field is required.
•Experience: A minimum of 3-5 years of experience in HR operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.
The Hershey Company

About The Hershey Company

The Hershey Company is headquartered in Hershey, Pa., and is an industry-leading snacks company with a purpose to make more moments of goodness through its iconic brands. Hershey has approximately 20,000 employees around the world who work every day to deliver delicious, quality products.

The company has more than 70 brands around the world that drive more than $11 billion in annual revenues, including such beloved brands like HERSHEY'S, REESE'S, KIT KAT®, JOLLY RANCHER, ICE BREAKERS, SHAQ-A-LICIOUS, SKINNYPOP and DOT'S HOMESTYLE PRETZEL'S.

For more than 130 years, Hershey has been committed to operating responsibly and supporting its people and communities. Hershey founder, Milton Hershey, created Milton Hershey School in 1909, and since then, the company has focused on helping children succeed through access to education. 

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Hershey, Pennsylvania
Year Founded
1894
Website
thehersheycompany.com
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