Responsible for the delivery of FM services within capita managed buildings. To manage front of house services, to include, but not limited to; reception, conference room bookings, conference suite and event support ensuring all customers are greeted in a professional, friendly and courteous manner.
Job title:
Analyst - Guest Relations
Delivering support in the Capita FM arena for both Projects and BAU
To manage the service delivery contractors in your building(s)
To ensure that efficient data is captured in relation to QSM, and SLAs as required
Meet and greet visitors in a professional and courteous manner
To ensure the highest level of customer care is adhered to, at all times
Ensure that any customer complaints are promptly dealt with, and action taken to prevent reoccurrence
Manage and assist with meeting / conference room bookings
Provide assistance with internal and external events where necessary
To assist in all administrative team tasks and additional support services where applicable liaising with hospitality, cleaning, mailroom teams
Raise purchase orders where required
Equipment and Fleet management at all properties
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Permanent
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
