Job Description

Qualifications:

• 3+ years of experience in vulnerability management, patching, and enterprise security tool deployment
• Experience with RMM tools (NinjaOne, Ivanti Neurons, or similar) preferred
• Experience with Tenable preferred
• Experience with Microsoft Intune preferred
• Windows and macOS patching experience preferred
• Hands-on experience with vulnerability scanning tools and analysis of CVE/CVSS/KEV findings
• Strong experience with Intune, Workspace ONE or similar deployment/administration platforms
• Experience building dashboards and reports using Tenable and AI tools, plus strong Excel skills for vulnerability reporting and KPI tracking
• Experience providing L3 support and coordinating remediation with other teams
• Experience maintaining SOPs and governance documentation
• Solid understanding of ITSM processes (Incident, Problem, Change Management)
• Comfortable communicating directly with end users to drive patching and remediation
• Strong troubleshooting and analytical skills in enterprise environments
• Excellent communication and stakeholder management skills

Preferred Qualifications:

• Relevant certifications such as CompTIA Security+, CySA+, CEH, or equivalent
• Experience with POA&M/risk acceptance documentation or regulated/compliance-driven environments

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

Qualifications

This position is only accepting applicants already located in Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

As an Analyst on the End User Computing Vulnerability Management team, you'll review and prioritize vulnerabilities, drive end-user outreach and remediation for high-risk machines, analyze vulnerability scans, provide L3 support to remediate vulnerabilities on end user devices, and build the reporting that gives the organization visibility into vulnerability posture. The Analyst partners with engineering and security teams to keep endpoint environments secure and healthy and requires the ability to work independently and drive remediation efforts through to closure.

Responsibilities:

• Participates in enterprise vulnerability management lifecycle from scan through triage, remediation tracking, validation and closure
• Assist with the Review and prioritization of vulnerabilities based on risk, exploitability, and asset criticality
• Analyze vulnerability scans (e.g., Tenable/Nessus or similar), validating findings as true or false positives and tracking vulnerability aging against remediation timelines
• Own end-user outreach for high-vulnerability machines, working directly with users to drive patching to completion
• Identify systems not receiving automated patching and lead remediation efforts using available tools ie. (nexthink, workspace one, NinjaOne)
• Provide L3 support for vulnerability and security tool issues, coordinating remediation with Service Desk teams
• Build and maintain dashboards and reports using Tenable data and AI tools, covering vulnerability posture, patch compliance, and finding aging; document KPI definitions and data sources for executive reporting
• Reconcile vulnerability data across scanning tools, ticketing systems, and trackers to identify mismatches and coverage gaps
• Monitor, track, and ensure closure of vulnerability-related incidents and remediation tasks
• Collaborate with service desk, engineering and security teams to ensure secure endpoint deployment across the enterprise
• Identify gaps, redundancies, or misalignments in current tooling and remediation processes, recommending improvements