Job Description

REQ14135 Analyst, ERP Systems (Open Date: 27/02/2026)

PRIMARY RESPONSIBILITIES:

• Act as primary resource to perform day-to-day operation support for ERP systems and other related IT systems including system configuration, client installation, data entry, integrations between systems, troubleshooting and engagement vendor support.
• Perform testing and UAT coordination of all functional implementations and upgrades in ERP and other related IT systems to ensure quality deliverables and optimal outcome for the Company.
• Provide basic training and support for end users to ensure the system is used effectively and efficiently.
• Collaborate with the users and IT teams in preparing IT project documentations such as project plan, business requirement document, system operational procedures (SOP) and test scenarios.
• Work closely with remote business unit users, IT teams and vendor support teams to identify the root cause and resolve reported issues
• Adhere to and comply with SOX requirements in accordance with the Company's policies and standards.

QUALIFICATIONS:

• Degree holder in Business Information System/Computer Science or related disciplines.
• Minimum 2 years’ relevant experiences in technical business analyst with sizeable ERP software implementation.
• Implementation/usage experience with Workday, Virtual Roster, BirchStreet, Ramco or other ERP in the areas of HR, finance and procurement will be advantage.
• Proven business analyst skills include gathering business requirements, performing technical gap analysis and impact assessments.
• Familiar with project delivery life cycle of IT applications.
• Strong consultative, communication and problem-solving skills, especially working with remote teams.
• Excellent skill in using Microsoft Office suite.
• Proficient in both written and spoken English, Cantonese and fluent Mandarin is a plus.
• Energetic, flexible and able to embrace a fast-paced working environment.