Job Description

Document & Business Solutions (DBS) is JPMorgan Chase's key print production and distribution unit. We are seeking an Operations Supervisor to join our team in India, reporting to the India DBS Location Manager. This role will be pivotal in implementing DBS products and services in Hyderabad, providing analytical support, and collaborating with Regional Mail & Print leads to align with global strategies. The Operations Supervisor will also develop domestic strategies and ensure compliance with Corporate Policies.

An an Analyst within the Document & Business Solutions team, you will play a pivotal role in overseeing print production and distribution operations for JPMorgan Chase in India.

Job responsibilities

• Lead and drive the delivery of core DBS functions, overseeing print production from design to deployment.
• Gain a comprehensive understanding of existing solution capabilities and influence the design of new opportunities.
• Provide input on the business benefits of proposals to expand capabilities.
• Collaborate with internal and external stakeholders to ensure effective operations.
• Construct and maintain detailed current and end-state process maps and process flows as required.
• Establish, agree upon, and maintain cross-functional support processes for all DBS-owned technology solutions.
• Provide ongoing support for all DBS-delivered solutions.
• Work closely with the local India DBS Manager and APAC DBS Business Manager for timely financial planning and analysis reporting.
• Manage risk and controls, ensuring adherence to appropriate controls, business processes, and policies within India DBS.
• Support data mining, analysis, and reporting for both DBS internal functions and line of business requirements.
• Participate in continuous improvement initiatives to enhance DBS processes and solutions.

Required qualifications, capabilities and skills

• 5 + years in the financial industry’s corporate service area. Experience in the field of Manage print services, Document Management solutions.

• Proven project management skills with a focus on document management or digital document creation and processing

• Experience of managing small to medium sized projects through to successful delivery

• Lean Six Sigma experience (green belt or above) Formal Project Management qualification

• Candidate should be personally accountable for achieving key milestones on the product development & Delivery roadmap

• Self-Initiator, able to move product initiatives forward in a cross-functional and matrixed organizational model

• Strong people management skills and team management experience.

• Ability to work and communicate effectively with senior stakeholders.

• Strong communication and relationship building skills: partnering with internal clients, coordination with outsourced vendors, and good communication within the team

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.