Job Description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

We are looking for a highly motivated, analytical, and resourceful Operations Analyst who can support FCB’s growth. You bring your real self to work, and you live our values - trust, teamwork, and accountability

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Job Details

• Position Title: Analyst- Deposit & Payment Operations
• Career Level: P1
• Job Category: Associate
• Role Type: Hybrid
• Job Location: Bangalore

About the Team:

The check processing team is a group of dedicated professionals who handle complex and often multi-product financial transactions within Check and exception Processing Services. Our values drive everything we do. Join us and make a meaningful impact on your career.

Impact

In this role you will be responsible for providing professional, timely and efficient service to FCB client requests through the processing of complex and often multi-product financial transactions within Check and Processing Services. You will be required to research and investigate complex requests while applying the appropriate rules and regulations to ensure transactions are processed with consistency and accuracy. As well, you will work with colleagues and management to improve the quality of client service delivered to our clients, provide guidance to more junior staff as required and seek opportunities to streamline processes.

Key Deliverables

• Accuracy and Attention to detail – Process high volumes of financial transaction research cases (i.e. research various types of check processing errors) in response to branch request or other financial institution escalations and from reports while applying the appropriate rules, regulations and procedures to ensure consistency and accuracy. You will research and investigate administrative requests received from our partners via different systems, emails and share point in a timely manner while providing appropriate value-added solutions to client issues.
• Organization and timeliness – Prioritize work to meet service level agreements for various lines of business. You identify and escalate in a timely manner complex issues or situations that require further analysis or investigation to determine nature of the problem to identify a feasible solution for client.
• Initiative and continuous improvement – Identify and participate in implementing efficiencies to existing processes. You will assist the management team and department in various department initiatives or ongoing projects to resolve issues that arise for continuous improvement purposes.
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• Compliance – Compliance with all FCB regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs.
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• Accountability - Accountability for understanding and adhering to bank policies, procedures, legal and compliance are critical in this role. Assist the Manager in ensuring that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements
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Skills and Qualification

Functional Skills:

Analytical and Organizational Skills

• Strong organizational and time management skills are important as multi-tasking is essential to monitor and process monthly account analysis billing cycle and ongoing initiatives
• Must have excellent verbal, written and interpersonal communication skills

Decision making under pressure.

• Capability to make sound, time sensitive decisions in high volume and high-risk scenarios.
• Proactive in escalating potential risks to seniors in the team or manager.

Team member Engagement

• Must be able to work independently in completing assigned duties while also working as a team to keep associates apprised on any changes.

Banking Domain Knowledge:

• Experience with banking cash management, treasury and deposits preferred
• Check Processing knowledge including check positive pay and lockbox etc

Education and Experience:

• Degree/master’s degree in Banking and Finance
• 3-6 yrs. of Check and lockbox processing experience
• US banking experience is a plus.
• US shift timings support (20:30-5:30hrs)

Technical/Business Skills:

Data Analysis & reporting

Intermediate to advanced Microsoft Office skills, especially formulas and macros in excel, is required.

Relationships & Collaboration

• Reports to: Senior Manager, Banking Operations
• Partners: Onshore teams and various business lines

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.