Bruker

Analyst - Customer Service & Order Management

Bruker  •  Pulau Pinang, MY (Onsite)  •  21 days ago
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Job Description

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com.

Responsibilities

of Responsibilities:This person will be responsible for overall Sales administration functions for:

  • Entire Spare Part Order Process Management (OTC)
  • Process and coordinate System requests
  • Service Support and Logistics as Back Office Function

Essential Functions:

  • Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting.
  • Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Manufacturing, Finance and Shipping to ensure both company and customer requirements are met.
  • Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
  • After sales service support on additional requests from customer or selling entity.
  • Participate in departmental projects aligned with corporate objectives.
  • Logistics
    • Prepare shipping documents
    • Coordinate global shipments

Qualifications

Knowledge, Skills and Abilities:

  • Experience in sales operations related jobs
  • Microsoft Office (Excel, Word, Powerpoint, etc)
  • Experience of operating SAP (S4Hana) and CRM (Salesforce)
  • Fluency in English; reading/writing and oral communication

Educational Requirements:

  • Bachelor degree in related discipline
  • Minimum 2 years of relevant working experience
Bruker

About Bruker

Right from the beginning, more than sixty years ago, Bruker has been driven by a single idea: to provide the best technological solution for each analytical task. Today, worldwide, more than 9,700 employees in over 90 locations on all continents are focusing their efforts on this permanent challenge. Bruker systems cover a broad spectrum of applications in all fields of research and development and are used in all industrial production processes for the purpose of ensuring quality and process reliability.

Bruker continues to build upon its extensive range of products and solutions, expand its broad base of installed systems, and maintain a strong reputation amongst its customers. As one of the world's leading analytical instrumentation companies, Bruker remains focused on developing state-of-the-art technologies and innovative solutions for today’s ever-complex analytical questions.

Bruker - Innovation with Integrity.

Privacy Policy: https://goto.bruker.com/LI-Bruker-PrivacyPolicy

Imprint: https://goto.bruker.com/LI-Bruker-Imprint

Bruker Corporation

40 Manning Road

Billerica, MA 01821, USA

Contacts:

- Phone: +1 978-663-3660

- Fax: +1 978-663-5585

- Email: pr@bruker.com

Industry
Biotech & Life Sciences
Company Size
1,001-5,000 employees
Headquarters
Billerica, MA
Year Founded
Unknown
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