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Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia, São José dos Campos, São Paulo, Brazil
In this role, the Analyst, Customer Service Operations supports DePuy Synthes’ Supply Chain organization by ensuringtimely,accurate, and compliantorder‑to‑deliveryexecution for customers across OUS markets. This position plays a key role in delivering ahigh‑qualitycustomer experience while supporting inventory visibility, order accuracy, and continuous process improvement. The role offers broad exposure to supply chain operations andcross‑functionalcollaboration, contributing directly to patient care and business performance.
Key Responsibilities
• Supportend‑to‑endcustomer service operations, including order entry, order validation, delivery coordination, and issue resolution
• Monitor order status and inventory availability to ensureon‑time,in‑fulldelivery to customers
• Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
• Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
• Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
• Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
• Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements
Qualifications
Education:
•Bachelor’sdegreerequired, preferably in Business Administration, Supply Chain, Logistics, Operations, or a related field
Experience and Skills:
Required:
• 0–2 years of professional experience in customer service, supply chain, logistics, or operations support roles
• Basic understanding oforder‑to‑cashor supply chain processes
• Strong attention to detail and ability to manage multiple tasks in afast‑pacedenvironment
• Proficiency with Microsoft Office tools (Excel, Outlook, Word)
• Ability to work collaboratively incross‑functionalteams
• Commitment to quality, accuracy, and customer satisfaction
Preferred:
• Experience supporting international or OUS markets
• Exposure to ERP or order management systems (e.g., SAP)
• Experience in medical devices, healthcare, or regulated environments
• Basic data analysis or reporting experience
•Demonstratedinterest in continuous improvement or process optimization
• Effective written and verbal communication skills
Other:
• Languages:Portugueserequired; Englishproficiencypreferred
• Travel:Minimal; occasional domestic travel may be required
• Certifications:None required
• Union:Not applicable
For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visit www.careers.jnj.com
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
Required Skills:
Preferred Skills:
At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever.
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