Responsibilities:
▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
▪Build sustainable relationship of trust through open and interactive communications
▪Determine Eligibility of client information to requirements.
▪Provides accurate, valid and complete information by using the right methods and tools.
▪Meet KPIs standard of the assigned Line of Business
▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
▪Follow communication procedure, guidelines and policies
▪Take extra mile to engage the customers
▪Document, maintain and improves quality results and educating the customers and create awareness.
▪Perform other duties which may be required by management from time to time.
Skills and Qualifications:
▪At least a high school graduate: Minimum of 1-2 years of call center experience
▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
▪For college graduates: fresh graduates even without work experience is acceptable.
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
