Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
This role is responsible for analyzing customer interactions, identifying trends, and supporting continuous improvement initiatives within the Customer Care department. In addition to daily responsibilities, this role will assist the Manager of Customer Advocacy with investigating escalated regulatory and/or legal complaints and assisting with customer care data requests. This position requires strong analytical skills, problem-solving abilities, and a customer-focused mindset to enhance service delivery and customer satisfaction.
As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
As the successful candidate
Our Mission
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
Our Vision
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
Our Guiding Principles
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
The services we provide directly affect and are essential to our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. For over 30 years, Liberty has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our renewable energy and regulated services businesses into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.
Liberty provides rate-regulated water, wastewater, electricity, and natural gas utility services to over 800,000 customers in the United States and Canada. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represents over 2 gigawatts (GW) of installed capacity and more than 1.6 GW of renewable energy projects under construction.
Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good. We recognize that we have a role to play in leading the energy transition towards greener solutions for our customers and communities. And, our recent recognition through our inclusion in the 2020 Bloomberg Gender Equality Index and as one of the Top 10 of Corporate Knights Global 100 Most Sustainable Corporations in the World ranking are testaments to our work in sustainability.
Algonquin Power & Utilities Corp:
Liberty represents the regulated services group and renewable energy group of Algonquin Power & Utilities Corp. (TSX: AQN) (NYSE: AQN), a diversified international generation, transmission and distribution utility with approximately US$11 billion of total assets.
