Job Description

ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

The objective of the ICS Control Management Legal Entity Argentina and Mexico Markets Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity.

ICS Control Management organization is looking for an Analyst of ICS Control Management Argentina and Mexico Markets Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies

The Analyst, ICS Control Management LAC:

• Assists in specific areas of execution plans for operational risk management within
the business unit (BU), including BU specific guidelines, project plans, etc. for
resolution of control gaps, mitigation of risk and remediation
• Track issues with KRI limits and risk appetite for ICS to ensure operational risks are
managed within agreed thresholds
• Support the implementation of parts of the operational risk framework to enable
effective risk management and decision making in the BU
• Help facilitate the understanding and use of the risk governance framework basics
across BUs through regular communication
• Assist with aggregate basic level reporting, approvals/exceptions and support
"change-the-function" activities for the BU
• Follow processes to ensure and monitor the integration of regulatory changes &
updates into the Operational Risk framework and training materials
• Support functioning of Legal Entity Governance & Operational Risk committees (i.e.
coordinating materials, taking minutes, conducting follow ups, presentation review
and ensuring risks/issues and decisions are properly documented)
• Support sharing insights, better practices, themes, etc. within the team, and across
the Legal Entity

This role will be responsible for:
1) ICS Issue Management program management accross LAC region
a- Intake and review of all regional issues, OREs, Rem´s
b- Ownership and categorization discussions with local business operations team, central CM teams and other LOB CM teams
c- Action plan alignement with impacted teams accross the region
d- Documenting of all the events in Archer
e - Controls definition and inclusion into PRSAs & RCSA
d- Reporting generation for local leadership across the region
e- Reporting generation for the central ICS CM teams
f- Action of effective challenges form 2nd line teams

2) BCP & BIA Management program accross LAC region
a- ICS provide annually support and guidance of the BIA's and BCP's (for Argentina, Mexico)
b- Provide Tiers and BIA Adhoc for TLM's owned by ICS

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or
Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align
with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends,
and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced
degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
o Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk
appetite to ensure operational risks are managed within agreed thresholds
o Provide support of implementing the operational risk governance frameworks
o Supporting of creating, communicating and ensuring understanding and
adherence to operational risk procedures and standards
o Assisting the operational risk exam management processes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.