Job Description

International Governance and Controls sits within International Card Services (ICS), which comprises all the issuing functions across our 28 international markets. ICS is an integral part of the global growth strategy for American Express, and the Control Management team's objective is to foster a proactive and effective control environment that ensures adherence to regulatory standards and Amex policy.

How will you make an impact in this role?

• Support alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives.

• Demonstrate understanding of process risk issues and mitigation strategies.

• Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team).

• Assist with execution on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise.

• Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement.

• Document control design effectiveness.

• Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite.

• Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise.

• Foster a culture of risk awareness and ongoing improvement within the team.

• Support sharing insights, better practices, themes, etc. across the enterprise.

• Partner with various teams across markets by maintaining a strong focus on Plan Management, testing & implement a consistent Business Continuity Planning (BCP), Business Impact Analysis, and Disaster Recovery (DR) program for the business.

• Improve the quality and coverage of Business Impact Analysis landscape to minimize risk in its crisis preparedness program and manage the control ratings metrics.

• Understand Enterprise Resilience requirements related to BCPs, DR and educate, facilitate the business in meeting those requirements.

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.

• Project management, communication, and interpersonal skills.

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.

• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications:

• Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.

• Experience in at least one of the following:

  • Assisting of Identification and prioritizing areas that require risk reduction measures.

  • Executing process risk reduction to ensure timely resolution of issues.

  • Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement.

  • Conducting independent testing of issues to ensure complete & effective resolution.

  • Monitoring and tracking the implementation of process changes ORMCM

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.