Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
·Conduct end-to-end enhanced due diligence (EDD) on cases, including performing in-depth independent research to thoroughly assess and mitigate risks.

·Support the team responsible for performing EDD by providing necessary data, insights, and analysis to enhance system robustness and identify gaps.

·Manage SLAs for alerts to maintain 100% compliance. Leverage advanced internal tools to track SLAs and establish robust controls for adherence.

·Gain and apply expertise in investigative tools such as Dow Jones, World-Check, and other relevant platforms to identify and address potential risks comprehensively.

·Identify, escalate, and resolve risks/issues with urgency, ensuring adherence to compliance timelines and protocols.

·Collaborate effectively with oversight teams, business partners, and key stakeholders to address identified gaps and implement long-term, sustainable solutions.

·Conduct Enhanced Due Diligence (EDD) on high-risk customers by leveraging risk categorization frameworks and ensuring detailed reporting.

·Maintain expertise in sanctions, Politically Exposed Persons (PEP) screening processes, and international compliance requirements to strengthen risk management capabilities.

·Design and maintain comprehensive dashboards for committees to provide real-time insights into key compliance metrics and emerging risks.

·Provide comprehensive and well-documented audit information to internal and external auditors in a structured and organized manner.

·Ensure continuous improvement and effectiveness of the Compliance program by fostering a best-in-class compliance culture across the organization.

Qualifications,Skillsand Experience:

·A strong academic qualification such as CA, MBA, CAMS, or LLB is preferred. Prior experience in AML compliance will be considered an added advantage. Overall 6+ years of experience is required.

·Sound understanding of global anti-money laundering trends, along with RBI-issued regulations applicable to commercial banks and payment operators, particularly in the context of AML/KYC compliance.

·Self-motivated, dependable, and adaptable with strong attention to detail. Proven ability to work effectively both independently and within a collaborative team environment.

·Familiarity with applicable laws, regulations, and enterprise-wide policies. Capable of interpreting and applying them in the context of local compliance standards.

·Excellent collaborative skills to foster positive working relationships with peers, compliance counterparts, and business stakeholders.

·Proficient in managing multiple stakeholders and providing timely guidance and support to business partners.

·Exceptional verbal and written communication abilities, with the capacity to interact effectively with senior management.

·Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, to ensure effective documentation and reporting.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.