Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for supporting specific functional / business areas in terms of information system needs

Roles and Responsibilities:

• Work with others to prepare requirement gathering templates / checklists.
• Participate in workshops with business stakeholders to gather user requirements.
• Analyze user requirements, structure into business capabilities and functions.
• Analyze data, perform data mapping, identify discrepancies.
• Own and prepare project documentation, e.g. user requirement, user journey, functional specification, test plan and cases, user manual, etc.
• Produce professional documentation with high quality.
• Work with solution architect and developers to brainstorm high level solution, support Proof of Concept (PoC) activities.
• Work on document intelligence for Gen AI Chatbot, convert documents into Markdown format, create flow chart, improve accuracy of answers.
• Draft documentation writing standard (format, terminology, structure) for Gen AI consumption.
• Contribute to classification taxonomy, tagging schema.
• Collect and inventorize documents, analyze and review format, perform chunking.
• Develop Q&A templates and produce Q&A pairs.
• Prioritize high-frequency Q&As and set accuracy targets per question type, tune and improve accuracy continuously.
• Support the communication between business and development teams.
• Provide basic system training to business users.
• Work with Project Manager to manage user requirement changes.
• Follow company SDLC processes as guided by Project Manager.
• Take ownership of assigned tasks.
• Take initiative to research and learn new technical or business knowledge required for assigned project and aspire to master it for own achievement.
• Strive to become the domain subject matter expert / champion in the future.
• Be pro-active to work with others to deliver. Offer assistance where needed.

Job Requirements:

• Ability to analyze, interpret and communicate business information to project stakeholders.
• Ability to foster strong relationships with clients and team members.
• Ability to read and understand basic scripts / code / XML / YAML. Ability to write would be an advantage.
• Willingness to work at client office (KL city center) as per the project assignment.
• Having school project experience with web / mobile app development is a plus.
• Having general knowledge on AI ( Gen AI / Agentic AI ) / Analytics / Business Intelligence / Chatbot / Large Language Models (LLMs) / Machine Learning / Optical Character Recognition (OCR) / Retrieval Augmented Generation (RAG) is an advantage.
• Knowing the concept of Document Chunking and Strategies is an advantage.
• Having experience with various UI visual / mockup tool, user journey tool, online collaborative whiteboard platforms (e.g. Miro, Figma, Mural) is an advantage.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.