Job Description

As a claims analyst, you assist with estimates and investigations for claims settlements. You estimate damages and ensure that quotes from independent experts comply with the organization’s standards and processes for medium-sized claims. You investigate moderately complex suspicious and fraudulent claims. Your claims require extensive knowledge of your line of business and the ability to manage complexity. You suggest ways to improve processes, methods and tools to optimize service quality and loss ratios. You help develop and oversee competency plans to provide an unparalleled client experience. More specifically, you will be required to:

• Limit damage, review provider estimates, and recommend courses of action based on the organization’s procedures and quality standards

• Analyze the circumstances surrounding claims to gather as much relevant information as possible for the investigation

• Help prepare and propose action plans to address issues in accordance with rules and parameters

• Suggest ways to improve processes, methods and tools

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria

#LI-Onsite

What you bring to the table

• College diploma in a related field

• A minimum of four years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

• Must have a valid driver's licence

• Available for travel exclusively within the Island of Montreal

Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Property and casualty insurance (FG)

Unposting Date

2026-06-5