MTN

Analyst - Channels and Captive Portals.Digital Services NG

MTN  •  Lagos, NG (Onsite)  •  3 days ago
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Job Description

Reports To: Manager - Digital Platform Development
Division: Digital Services

Mission:

  • Support Digital Services growth by documenting, standardizing, and improving digital channel user journeys and processes, ensuring clear requirements, seamless implementation, and effective enablement for digital product delivery.
  • Analyze user behavior data to improve the digital journey, and collaborating with IT and external vendors to maintain 24/7 channel availability.
  • Support the delivery and continuous improvement of digital channels and captive portals used for the distribution of digital products and services.
  • Design and document end to end user journeys, product concept documents, functional specifications, user story and process flows for digital channels and captive portals
  • Analyze and review channel and portal performance to generate actionable insights that optimize customer journeys, drive growth, and improve revenue outcomes.
  • Participate in requirement elicitation with stakeholders, and document business and functional requirements for digital products
  • Support the full lifecycle of digital products and channels; from ideation and design through testing, launch, and post launch optimization.
  • Support/Lead User Acceptance Testing (UAT), quality assurance, and pre deployment validations, ensuring functional accuracy, stability, scalability, and performance readiness.
  • Monitor the performance of digital channels, products, portals, and tools; proactively identify issues, risks, and degradation, and track remediation to closure.
  • Collaborate with IT, Network, vendors, and business teams to investigate performance issues, analyze root causes, and implement improvement actions.
  • Support continuous improvement of Digital Services products by tracking channel performance and customer experience outcomes.
  • Collaborate with internal teams and external partners to identify, onboard, integrate, and support digital platforms, systems, and ecosystem features.
  • Ensure all digital channel features, platforms, and integrations comply with MTNN governance standards, data policies, and regulatory requirements.
  • Ensure adherence to product governance frameworks, data standards, and regulatory obligations throughout digital product and channel development.


Education:

  • A first degree in any related discipline
  • Fluent in English


Experience:
3-7 years’ experience which includes

  • Experience working in a medium organization
  • Knowledge of agile methodologies, frameworks and use of agile tools (eg Jira)
  • Experience in business analysis, requirements gathering, and user story documentation.
  • Experience in digital analytics, e‑commerce, digital channels, or product support roles

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place

Our Employee Value Proposition enables you to:

🟡 Work with meaning

🟡 Connect to develop

🟡 Thrive in positivity

🟡 Grow with purpose

Live inspired.

It’s a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site ( https://www.mtn.ng/career/).

MTN

About MTN

Delivering voice, data, mobile financial services and digital products across 16 markets in Africa.

For more info, visit: www.mtn.com

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
Unknown
Website
mtn.com
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