Job Description

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 8534

​Employment status: Regular full-time
Position's anticipated start date: 2026-05-04

Classification: ITB
Salary/Rate of pay: $99,600 - $117,200

Application deadline: 2026-04-13

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. 

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for Regular Full-time Analyst - Business Systems III to join our dynamic IT External Customer Experience team.

The IT External Customer Experience team is responsible for day to day software application support and planning. This includes researching, analyzing, defining, recommending, developing/configuring, testing, implementing and supporting IT Business Solutions for Canadian Blood Services in collaboration with client groups and in accordance with regulatory requirements.

In this role, you will facilitate, coordinate, and work with team members to collaborate with business stakeholders and delivery teams, to deliver value towards current business problems. You will be responsible for identifying and completing complex tasks as part of an overall project or initiative. These tasks include, but are not limited to, requirements (use cases, user stories, epics) gathering/analysis, iteration/project planning, iteration/project/release coordination, test case creation/execution, and problem management coordination/trending for existing business systems. The role also involves coordinating between other IT departments to complete infrastructure and other enabling services for new and existing business systems.

Formula for success

• Leveraging your skills and experience, you will assess stakeholder requirements, determining practical solutions and plan system development.
• Utilizing your excellent collaboration skills, you will collaborate with Business Stakeholders during the project/product lifecycle to ensure a successful delivery.
• Drawing on your track record of successfully leading collaborative teams, you will lead the coordination of development and research of various process, quality and project standards, process efficiency, team practices and industry developments and you will lead business system development and enhancement activities.
• Drawing upon effective communication methods, you will maintain open communication with developers and testers.
• Utilizing your relationship-building capabilities, you will build strong relationships, developing IT strategic and tactical plans or business value streams.
• Harnessing your adeptness for following policies and procedures, you will understand and comply with Canadian Blood Services Information Technology and regulatory standards.

Desired education and skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably in Business, Computer Science or Computer/Software Engineering.
• Minimum 7 years' experience of IT related experience in business systems analysis, product management, product ownership, project management, scrum mastery, software development, systems analysis, or test execution.
• Experience in client business processes (e.g., Finance, Health Care, HR, Regulatory) with an aptitude for system design.
• Experience with tools such as Confluence, Jira and SharePoint.
• Exemplar documentation skills (e.g., use cases, user stories, business requirements, functional specifications, project plans, training and user guides).
• Ability to articulate requirements to IT subject matter experts, developers, and testers.
• Exceptional problem analysis, planning, time management and organizational skills and strong project management skills for implementing large scale initiatives (scope, complexity, budget).

What we offer you

• 4 weeks' vacation. 
• Annual performance award up to 8%. 
• Comprehensive group health, dental and vision benefits for you and your family. 
• Defined benefit pension plan. 
• Employee discounts, wellness program, professional resources. 

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, quarterly for in-person team meetings when required.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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