Job Description

Develops, supports, and sustains IT solutions to address business needs and operational issues for Japan business users across Supply Chain, Quality, and Customer Service functions, enabling efficient business processes, effective system usage, and user adoption. The role works closely with Japan stakeholders and regional/global IT teams to translate business requirements, support system operations, and ensure stable and compliant IT solutions.

How you will make an impact:

• Perform root cause analysis and troubleshoot business systems, interfaces, and configurations, including testing and investigation of data integrity and accuracy

• Assess business needs within assigned functional areas and identify opportunities for process improvement or automation; develop and propose technology solution options in collaboration with regional and global IT teams

• Support the design and configuration of systems to enable required features, integrations, and reporting, including coordination, testing, and validation activities

• Develop business requirements and functional specifications for system enhancements and reports

• Document functional and supporting design information required for system implementation and changes

• Provide end‑user training and support to improve system understanding, proficiency, and adoption

• Act as a key liaison between Japan business users, local vendors, and regional/global IT teams to ensure timely issue resolution and effective communication

• Provide onsite IT support at the warehouse on a periodic or as‑needed basis to support business operations, including hands‑on assistance during incidents, changes, or critical activities

• Support and coordinate troubleshooting of warehouse devices and peripherals such as label printers, barcode scanners, handheld devices, and related equipment

What you’ll need (Required):

• Bachelor’s Degree in Computer Science or a related field with 4 years of experience in a Business Systems Analyst role or relevant IT/business systems experience, or

• Master’s Degree (or equivalent) in Computer Science or a related field with 2 years of relevant experience

What else we look for (Preferred):

• Strong ability to work effectively across different cultures and nationalities

• Strong analytical and logical problem‑solving skills

• Strong interpersonal, written, and verbal communication skills

• Ability to develop, maintain, and communicate clear business and technical documentation

• Demonstrated sound judgment, initiative, flexibility, and attention to detail

• Ability to manage multiple tasks with minimal supervision in a dynamic environment

• Ability to adapt to new technologies and evolving business needs

• Experience supporting system interfaces and integrations across multiple applications

• Experience working in complex, matrixed, and global business environments

• Experience managing or supporting small IT projects

• Working knowledge of enterprise systems such as ERP, WMS, PLM, CRM, and QMS (e.g., JDE, SAP, Salesforce); broader enterprise system exposure is a plus

• Experience interacting with SaaS platforms and coordinating with external vendors

• Proficiency in Microsoft Office applications

• Working proficiency in English to collaborate with regional and global IT teams; Japanese fluency required

• Knowledge of GxP / Good Documentation Practices and FDA software validation guidelines is preferred

• Willingness and ability to provide onsite warehouse support and hands‑on device assistance when business needs require

• Adhere to all company rules and requirements, including Environmental Health & Safety standards, and take appropriate measures to protect people, data, and the environment