Job Description

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve

JOB SUMMARY

As the Analyst, Business Intelligence you will play a key role in driving data-based decision-making across Ezee Fiber. This position is responsible for developing and maintaining reporting, analytics, and data management solutions that measure operational performance, support revenue growth, and advance the company's overall business intelligence strategy. You will design and optimize Tableau dashboards, manage ETL processes, and collaborate cross-functionally to turn data into actionable insights.

ESSENTIAL FUNCTIONS

• Develop and maintain databases, stored procedures, packages, and complex SQL queries — including CTEs, window functions, and conditional aggregation (PostgreSQL, Firebird, MySQL preferred).
• Create, optimize, monitor, and troubleshoot scheduled ETL processes and data workflows, and own their accuracy, timeliness, and recovery when a job fails.
• Collect, refine, validate, and prepare data for analytics and visualization, including reconciling reports against source systems when figures disagree.
• Design, build, and maintain complex Tableau dashboards and reports that are scalable, high-performing, and reusable, and administer them on Tableau Server/Cloud — publishing, permissions, and extract refreshes.
• Provide data-driven insights to identify operational efficiencies, process improvements, and business opportunities.
• Investigate anomalies in reported metrics and determine whether the underlying business changed or the data pipeline failed.
• Collaborate with stakeholders across departments to understand reporting needs and deliver actionable analysis.
• Utilize development experience with .NET, Java, or Python to enhance reporting automation and integration.

QUALIFICATIONS

Bachelor's degree in Computer Science, Computer Engineering, or a related field — or equivalent relevant experience. Candidates without a degree who meet the experience requirements below are encouraged to apply. 2–4 years of full-time professional experience in a Business Analyst or Business Intelligence role.

• At least two years writing SQL as a daily part of the role, with production experience authoring CTEs and window functions.
• Experience writing and deploying stored procedures, functions, or packages in a production database.
• Strong knowledge of data architecture, data modeling, data mapping, and data analysis, including schema or dimensional models you designed that went into production.
• Proficiency in Excel, PL/SQL, ETL tools, and Tableau (desktop and server).
• Hands-on experience developing and deploying Tableau dashboards.
• Experience building or maintaining a data pipeline that runs on a schedule — Python, SSIS, Pentaho/Kettle, dbt, Airflow, Azure Data Factory, or database jobs — and accountability for it when it failed.
• Development experience in .NET, Java, or Python sufficient to automate a reporting or integration task.
• Excellent problem-solving, analytical, and communication skills with the ability to work effectively across teams.

Preferred:

• Experience in the telecommunications or technology industry, or another subscription or recurring-revenue business.
• Familiarity with API integrations, automation, or cloud-based data platforms (Azure or GCP).
• Experience with field services, dispatch, or contact center operations data.
• Experience with using Claude AI tools such as Claude code.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license required

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a stationary position for a significant portion of the workday. The associate must frequently access, input, and retrieve information from computers and other office productivity devices and may occasionally move up to 25 pounds.

TOTAL REWARDS

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• Paid Parental Leave
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.