Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Supports the Enterprise Banking Hub with day-to-day portfolio administration, client servicing, sales, operations and credit management. Ensures that client requests are fulfilled efficiently, portfolio risks are actively managed and all regulatory and compliance requirements are met.

• Manage and resolve client queries, service requests and complaints within agreed turnaround times.
• Support Relationship Managers in achieving portfolio growth, sales, revenue and client-service targets.
• Identify, capture and refer sales opportunities and maintain accurate pipeline and client information.
• Analyse financial information and support the preparation of high-quality credit applications.
• Monitor excesses, credit limits, annual reviews and conditions of approval to maintain a healthy portfolio.
• Coordinate with internal product, credit and support teams to deliver seamless client solutions.
• Complete account-opening and portfolio-maintenance activities accurately and on time.
• Ensure compliance with banking policies, credit standards and applicable regulatory requirements, including KYC and AML controls.

Qualifications

• A first degree in Business Commerce or a related discipline from a recognised Institute.
• Atleast four years’ relevant banking experience, including exposure to account analysis, lending principles, credit applications, sales and client servicing.
• Experience in an account support, client service support, credit or retail credit collections environment.
• Strong analytical ability and sound interpretation of financial and portfolio data.
• Client focus, clear communication and confidence in engaging internal and external stakeholders.
• Good knowledge of business banking products, account-opening processes and product-related systems.
• Strong risk awareness, attention to detail and disciplined adherence to procedures.
• Effective planning, prioritisation, problem-solving and delivery against deadlines.
• A proactive mindset, willingness to learn and commitment to continuous improvement.

Technical Competencies:

• Analysing and Interpreting Information
• Banking Process & Procedures
• Client Servicing
• Continuous Process Improvement
• Query Resolution
• Risk Identification
• Verbal Communication

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Meeting Timescales
• Resolving Conflict