Job Description

Job Summary

The Process Analyst is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination.

Key Responsibilities

• Investigate dispute root causes by coordinating with cross-functional teams.
• Ensure timely resolution of disputes within defined SLA and KPI timelines.
• Track and follow up on aged and unresolved disputes.
• Maintain accurate dispute records and supporting documentation.
• Experienced in SAP (Basic T-codes and navigations)

Skill Requirements

1. Basic Knowledge Of Billing And Invoicing Processes And Familiarity With Accounting Software Such As Sap, Oracle, Or Quickbooks.
2. Foundational Skills In Accounting And MonthEnd Activities, Including Transaction Recording And Payment Reconciliation.
3. Basic Familiarity With Data Analytics Tools Like Ms Excel For Reporting And Analysis.
4. Good Customer Focus With The Ability To Address BillingRelated Queries.
5. Fundamental Understanding Of Compliance Requirements In Financial Operations.

Knowledge of Accounts Receable processes

Basic understanding of OTC lifecycle

Customer service orientation

Quick learners on applications

Other Requirements

1. Optional but valuable: Certification in Billing, Invoicing, or Accounting Fundamentals (such as Tally Certification, SAP Financial Accounting Associate, or similar entrylevel accounting certifications).