Job Description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Join us in co-creating the future of RAKBANK!

Product Development

• Implement new products and variants that complement existing offerings, ensuring seamless integration within the RAKBANK portfolio.
• Execute product promotions and campaigns, collaborating with relevant teams to facilitate necessary system enhancements for successful launches.
• Drive cross-selling initiatives for Business Banking across various channels, ensuring timely execution and monitoring of cross-sell targets.
• Prepare key business documentation, including product proposals, legal agreements, training materials, and marketing communications.

Processes & Systems

• Ensure robust system infrastructure to support product, promotion, and campaign rollouts.
• Develop and implement effective processes with built-in controls and comprehensive management reporting.
• Coordinate with stakeholders to update operational procedures as per evolving business requirements.
• Address critical system and process needs essential for business growth, ensuring alignment with developments across key banking platforms (IVR, Core Banking, Digital Banking, etc.).

Portfolio Reporting & MIS

• Establish automated and manual reports for tracking portfolio performance, including book movement, utilization, and risk assessments.
• Submit monthly reports within designated timeframes, monitor downgraded accounts, and seek approvals for necessary extensions.
• Provide ad-hoc MIS insights to explore opportunities, assess portfolio risks, and enable timely decision-making.
• Develop strategic reports to evaluate product performance, process efficiency, and campaign success, supporting senior management in informed strategic planning

Qualifications

• Ability to plan ahead and churn daily deliverables in order to meet set goals consistently
• Ability to maintain harmonious relationships and manage conflict. Staff should also have good written and verbal communication skills and be pro-active to handle and resolve escalated customer complaints
• Ability to multi-task under time constraints and work under pressure
• Eye for detail, and organized and structured approach to ensure no work is error free.
• Ability to feel the pulse of the market and constantly evolve with latest changes to tap opportunity and curb risk where noted