Job Description

Client / Vertical head Approved New Hire RequestProgram:Valpak BLI / Process Name:MOR Designation:Associate No of Head Count (s):3New Hires/Replacement Hires (HC) by DesignationReplacements Billed /Unbilled / BU / OPS BenchBillable SFDC ID for Billed New OpportunityExisting BLI Reasons to hire Unbilled / BenchBilledIs this resource part of Specialized ProgramNoCity / Location:Manila PhilippinesStandardized skillset: Nature of Job: (Individual Contributor or Team management)Associate Back Office Shift (APJ / EMEA / US / Any combination):US (EST)Client Interfacing : (Yes/No)YesTravel Involved : (Yes/No) NoDeputation Involved : (Yes/No)NoInterviewing Manager :Waylla Romero / David ConcheReporting Manager :Waylla Romero Educational Background:No RequirementsExperience Required:2-3 yearsJob Description:Job Description (from iCIMS filed req)

• Facilitates communication between departments including production and the market

sales team through all phases of the sales order process, including, but not limited to

contracting (CPQ), artwork, printing, insertion, critical deadline and mailing processes.

• Continuously monitors SF Case dashboards and resolves requests in a timely manner

according to SLA.

• Work collaboratively with sales representatives and sales leaders to execute the sales

process through systems.

• Manage multiple lines of communication including phone, SF Cases ad email with

multiple markets and sellers.

• Implement Salesforces/Sales Tech Transformation initiatives and assist in supporting the

sales staff in the processes in Salesforce.

• Disseminates information about and assists in, the local implementation of Valpak

policies, programs, and products with participating franchises and O&O locations.

• Completes CPQ orders/Amendments on sellers behalf as needed, while offering training

when appropriate.

• Responsible for markets Job completion including envelope decking and release to

production.

• Keeps abreast of business rules/policies, products and programs as published in the

Production Handbook, Spark and directing markets and refers sales teams to this

information on a regular basis.

• Monitors deadlines and provide reports to ensure the market and sales teams submit

orders on time. Responsible for releasing the ad orders, insertion orders and mailing

jobs to production in a timely manner.

• Performs related work and additional duties as needed or required.

Qualifications (from iCIMS filed req)

• Strong interpersonal skills including phone presence.
• Order entry experience with high degree of accuracy
• Demonstrates leadership ability and initiative
• Ability to plan and manage work – strong organizational skills
• Ability to make independent decisions
• Critical Thinking
• Ability to work in a dynamic environment with multiple deadlines
• Technical CompetenciesClient Approval mail:This a replacement for New Hire Fall outsComments