Job Description

Key Responsibilities

Area

Details

Ariba PR/PO Management

• Manage purchase requisition and purchase order transactions in SAP Ariba, ensuring completeness, accuracy, and compliance with procurement policies.
• Review PR/PO status, resolve transaction blocks, follow up on pending actions, and support timely movement of requests through the procurement workflow.
• Coordinate with requesters, approvers, category teams, suppliers, master data, and AMS teams to resolve transaction-related issues.
• Maintain clear status visibility, aging trackers, action logs, and escalation notes for open PR/PO items.

PO Creation & Modification

• Create, modify, cancel, and monitor purchase orders in line with approved requisitions, buying channels, supplier information, and business instructions.
• Support updates related to quantity, price, supplier, delivery information, accounting details, and other PO corrections based on approved inputs.
• Coordinate with stakeholders to resolve discrepancies in supplier records, catalog items, contract references, pricing, delivery, or invoice-relevant information.
• Ensure PO changes are documented, approved where required, and compliant with procurement controls.

PR Approval Support

• Monitor purchase requisition approval workflows and follow up with approvers to reduce cycle time and aging.
• Validate that PRs contain required information, business justification, category alignment, supplier details, and supporting documentation before approval progression.
• Support requesters with guidance on PR corrections, approval routes, rejected requisitions, and missing information.
• Escalate delayed or high-priority approvals through the agreed governance path.

Non-Technical Helpdesk Support

• Provide first-level non-technical procurement helpdesk support for requesters, approvers, suppliers, and internal procurement users.
• Respond to user queries related to PR creation, PO status, PR approvals, supplier onboarding status, buying channels, catalogs, and basic Ariba navigation.
• Route technical system issues to AMS / Digital / IT support teams with clear problem statements, supporting evidence, and business impact details.
• Maintain knowledge articles, SOPs, FAQs, process maps, and user guidance to improve self-service and reduce repeat queries.

Reporting, Controls & Continuous Improvement

• Track operational KPIs including PR/PO cycle time, approval aging, PO modification volume, supplier onboarding turnaround time, helpdesk volume, SLA attainment, and rework drivers.
• Support audit readiness by maintaining accurate documentation, transaction notes, approval evidence, and control adherence.
• Identify recurring issues and recommend process simplification, standardization, automation, training, or governance improvements.
• Contribute to continuous improvement initiatives across procurement operations, supplier enablement, and Ariba user support.

Required Qualifications

· Bachelor’s degree in Business, Supply Chain, Finance, Engineering, IT, or related discipline; equivalent practical experience may be considered.

· 4+ years of experience in procurement operations, P2P, shared services, supplier enablement, vendor master data, or SAP Ariba operations.

· Working knowledge of purchase requisitions, purchase orders, approval workflows, supplier onboarding, and procurement helpdesk operations.

· Experience supporting business requesters, approvers, suppliers, category teams, master data, AMS, Digital / IT, or procurement operations stakeholders.

· Strong attention to detail, follow-up discipline, documentation quality, stakeholder communication, Excel / reporting capability, and issue-resolution skills.

Preferred Qualifications

· Experience with SAP Ariba Buying & Invoicing, Guided Buying, Supplier Lifecycle & Performance, Ariba Network, catalogs, or supplier master-data operations.

· Experience working in a global procurement CoE, shared-services, or region-agnostic operating model.

· Exposure to procurement controls, audit documentation, duplicate supplier prevention, approval governance, SLA tracking, and operational dashboards.

· Ability to create SOPs, knowledge articles, process maps, trackers, training content, and continuous-improvement recommendations.

· Lean Six Sigma, procurement certification, SAP Ariba exposure, or project-management experience preferred.

Success Measures / KPIs

· Improved PR/PO cycle time, transaction accuracy, and aging reduction.

· Improved PR approval follow-up discipline and reduced delayed approvals.

· Timely PO creation, modification, cancellation, and status resolution.

· Reduced supplier onboarding cycle time, rework, and incomplete submissions.

· Helpdesk SLA adherence, improved user experience, and reduction in repeat queries.

· Improved audit readiness, documentation quality, and process-control adherence.

Key Stakeholders

· Business requesters and approvers across regions

· Category managers and regional / global procurement teams

· Procurement Operations and Global SCM CoE

· Supplier Enablement, Master Data, Compliance, Tax, Banking, and Legal stakeholders

· SAP Ariba AMS, Digital / IT, and suppliers

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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