Program:Rentokil TerminixBLI/Process Name:National Accounts - VoiceDesignation:AnalystNo of Head Count (s):10New Hires/Replacement Hires (HC) by DesignationReplacement HiresBilled /Unbilled / BU / OPS BenchBilled / RTX National Accounts Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchBackfill HC Needed due to Attrition and to Maintain BenchCity / Location:ManilaStandardized skillset: [Refer attached excel]Skillset not mentioned in templateCustomer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any CombinationReporting Manager :Kamille SaulEducational Background:AnyExperience Required:ExperiencedJob Description:Customer Service Representatives That can handle inbound calls for an international account. Rep needed to be bale to handle queries and take in details from customers in order to process the necessary tickets. Client Approval mail:Hiring Projection - This is the gradual increase in HC due to the Volume Requirement.CommentsPart of an Incremental Increment. Preferred Start date: (induction date)21-Sep-26Collaborators:Beltro Manzanilla, Griffin Templeton, Anthony PunzalanWorkplace: WFM, WIO, HybridWIO
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
