Job Description

Program:Rentokil TerminixBLI Name:Rentokil APAC CSRDesignation:AnalystNo of Head Count (s):2New Hires/Replacement Hires (HC) by DesignationNew HireBilled /Unbilled / BU / OPS BenchPaidSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchNACity / Location:eClerx ManilaStandardized skillset: [Refer attached excel]Customer ServiceRespond to customer issues and enquiriesInsert customer, employee and account into data systemsShift (APJ / EMEA / US / Any combination):APJReporting Manager :Melandro MacalintalEducational Background:Bachelor’s degree in related field,  Experience Required:Overall 2-3 years in relevant fieldJob Description:purpose of this role is to answer customer needs and requests through various live and non-live contact channels accurately and within company standard service times.
The Customer Service Executive is responsible for delivering a “wow” experience to customers and handle inbound/outbound contact in a professional manner to preserve customer retention and initiate selling new business to existing customers and prospects.Client Approval mail:NACommentsAttached email from Leadership for the hirePreferred Start date:  (induction date)20th JulyCollaborators: