Job Description

Job Title:

Analyst

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3, Block 3

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your new Role:

• Owning complex customer requests and issues end to end
• Deliver first point resolution for the customer in line with the operating procedures
• Resolving complex complaints by being an expert in the customer complaints platform
• Working closely with the broader lending services team and wider NAB group to get the right customer resolution
• Ensuring adherence to Standard Operating Procedures (SOPs) by inputting the correct information for the customer in core NAB systems and in line with team Operating Rhythm
• Deliver a superior customer experience by ensuring the customer is kept up to date in the most appropriate channel

What you will bring:

• Knowledge of business banking products / Loans / Fulfilment is preferrable.
• Resilience, prioritisation and time management skills.
• Initiative and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to adapt and learn quickly and coach others.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India