Client Vertical head Approved New Hire RequestProgram:FM-FAOBLI/Process Name:RENTOKIL-TERMINIXDesignation:AnalystNo of Head Count (s):10New Hires/Replacement Hires (HC) by DesignationNew HiresBilled /Unbilled / BU / OPS BenchBilled / RTX Order Management VoiceSFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HCCity / Location:Manila Standardized skillset: [Refer attached excel]Skillset not mentioned in templateCustomer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any CombinationReporting Manager :Sheryll GutierrezEducational Background:AnyExperience Required:ExperiencedJob Description:Customer Service Representatives That can handle inbound calls for an international account. Rep needed to be bale to handle queries and take in details from customers in order to process the necessary tickets.Client Approval mail:Hiring Projection - This is the gradual increase in HC due to the Volume Requirement.CommentsPart of an Incremental Increment.Preferred Start date: (induction date)25-May-26Collaborators:Beltro Manzanilla, Griffin Templeton, Anthony PunzalanWorkplace: WFM, WIO, HybridWIO
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
