This position will be the single point of contact for the clients and responsible for the day to day communication with clients, conducting program reviews, assisting clients through contract pharmacy audits, delivering program efficiency and optimization opportunities, and working with the necessary teams to identify and resolve issues in support of our clients. This position is also responsible for being the single point of contact for the various Walgreens internal teams from a client standpoint.
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Bachelor’s degree OR high school diploma and three (3) years of client or account relationship experience.Experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.Experience developing ways of accomplishing goals and meeting deadlines with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.Experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, and external clients).Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Experience developing and delivering presentations to internal and external audiences.Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).Willing to travel up to 20% of the time for business purposes (within state and out of state).
Bachelor’s Degree and at least 2 years of client/customer service experience OR High School Diploma and 5 years of client or account relationship experience.Experience working in a client or account management environment.Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM.We will consider employment of qualified applicants with arrest and conviction records.The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $65000 - $113750 / Salaried
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
