Job Description

About US

UnitedLex India Private Limited (Erstwhile iRunway) is a data and professional services company delivering outcomes that create value for high-performing law firms and corporate legal departments in the areas of litigation and investigations, intellectual property, contracts, compliance, and legal operations.

Job Location : Gurgaon

Shift : Rotational

Key Responsibilities:

• Accept, acknowledge, and triage customer requests as per dedicated process guidelines.
• Analyze customer requests for content, validity, and urgency.
• Interface with multiple functional areas to investigate cases and acquire information.
• Accurate review and entry of required data points.
• File and record responses as per process guidelines in a timely and accurate manner within systems provided for the same.
• Respond to customer requests promptly within specified timelines and proactively communicate with customers regarding their requests.
• Identify and escalate emergency requests, as needed.
• Clarify request information, issues, and inquiries.
• Manage open and unresolved tasks under individual ownership.
• Cross skill across teams to other work types.

Please refer to our Privacy Policy at UnitedLex for information,“ https://unitedlex.com/privacy-policy/ ”

"ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization