At Remitee, we are looking for an Operational Support Analyst to join our Payments Operations team.
What will your responsibilities be?
Provide direct support to our clients by resolving assigned cases
Extract and manipulate information from different databases
Identify operational deviations and carry out the necessary actions to resolve them
Interact with other areas to ensure resolution of assigned cases
Analyze available data to improve operational indicators and monitoring dashboards
Ensure excellent service for our clients
What are we looking for?
Problem-solving skills
Advanced knowledge of ticket management tools (Jira)
Interpersonal skills and teamwork
Minimum 1 year of experience in similar roles
Knowledge of SQL and Power BI
Experience in B2B customer support (fintech is a plus)
Occasional rotating shifts on holidays
About Remitee
Remitee is an international, expanding organization with a vibrant culture that sets us apart. Our work environment is fast-paced and stimulating, offering numerous opportunities for growth and development. If you're a self-starter who thrives in a collaborative and challenging environment, we encourage you to apply. Our company values are fundamental to our daily operations. To succeed here, you'll need to embrace and live our company values.
Build Trust (Integrity and Transparency).
We inspire through example, fulfilling promises, and communicating sincerely
Embrace Diversity (Respect and Empathy).
We listen and connect, valuing diverse perspectives. We recognize achievements and efforts
Trust in the synergy (Teamwork).
We forge authentic bonds through offering opportunities and sharing responsibilities
Focus on the essential (Simplicity).
We simplify complexity, constructing effective solutions. We promote simple and accessible communication.
Create our best version (Excellence).
We act with discipline and perseverance, taking care of our physical and mental well-being. We live with passion and purpose in everything we do
Remitee is the Operating System for cross-border instant payments, offering a secure, scalable, and compliant infrastructure trusted by category leaders in banking, e-wallets, and payments industries. Our platform focuses on the real needs of migrant families, providing them with choice and control over their finances. By enabling direct payments for essential services in the receiving country, beyond money transfer, we eliminate the uncertainties and exponentially improve the experience of the sending and the receiving users.
Our team, comprising seasoned professionals with extensive experience from companies like Western Union, brings a wealth of knowledge and a shared commitment to driving innovation in the remittance industry. Remitee was incubated at MIT and received pre-seed funds from the MIT Sandbox Innovation Funds Program. With diverse backgrounds and a common purpose, we are devoted to delivering transformative solutions that address the real needs of migrant families worldwide.
Join us in our mission to connect lives across borders and build a more inclusive financial future. Together, we can reshape the landscape of cross-border payments and positively impact millions of lives.
