Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de RevOps Pleno - GTM Solutions based in Brazil.
This role sits at the core of Revenue Operations, connecting data, systems, and processes that power the entire customer lifecycle—from acquisition to retention and expansion. You will play a key part in shaping and evolving the Customer Success technology ecosystem, with a strong focus on platforms such as Salesforce Service Cloud and Gainsight. Working in a highly collaborative and data-driven environment, you will design and improve operational workflows that directly impact customer experience, churn reduction, and revenue growth. This position offers autonomy to implement end-to-end solutions, integrate tools, and optimize operational efficiency using automation and AI. You will collaborate closely with Customer Success, BI, and Systems teams to ensure scalable and reliable GTM operations. It is an ideal opportunity for someone who enjoys combining technical expertise with business impact in a fast-evolving SaaS environment.
Accountabilities:
- Administer, configure, and continuously improve Gainsight CS, including Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator.
- Design and implement automations and enhancements for Customer Success operational processes.
- Build and maintain integrations between Gainsight and other tools in the revenue technology stack.
- Investigate, troubleshoot, and resolve incidents related to platform performance and data flows.
- Collaborate with cross-functional teams such as Customer Success, BI, and Information Systems to evolve solutions.
- Identify and support opportunities to apply AI in operational workflows and revenue processes.
- Ensure best practices in data governance, automation, and system architecture across RevOps tools.
Requirements
- Proven experience administering Gainsight CS in production environments.
- Hands-on experience with integrations between Gainsight and other platforms.
- Knowledge of Customer Success Operations or Revenue Operations concepts and workflows.
- Familiarity with metrics such as churn, health score, NRR, and renewal processes.
- Technical understanding of APIs, webhooks, or integration tools.
- Ability to read and understand technical documentation in English.
- Strong analytical thinking, autonomy, and ability to manage end-to-end solutions.
- Experience in SaaS environments and exposure to scalable revenue systems (differential).
- Exposure to AI-driven automations or operational use cases (differential).
Benefits
- Competitive compensation package aligned with market standards (to be discussed with the company)
- Remote work model with flexibility
- Comprehensive well-being initiatives supporting emotional, physical, financial, occupational, and social health
- Inclusive and diverse work environment that promotes belonging and equity
- Learning and development opportunities in a high-growth, tech-driven environment
- Exposure to modern RevOps, Customer Success, and AI-driven operational frameworks
- Collaborative culture with autonomy and ownership over impactful projects
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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