This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Performance Operacional based in Brazil.

This role is an opportunity to support operational performance within a BPO environment, acting as a key connection between corporate teams and frontline operations.
You will monitor commercial and operational KPIs, identify performance gaps, and help turn data into practical improvement actions.
The position combines analytical work with close interaction with operational leadership and on-site teams.
You will contribute to productivity, conversion, adherence, engagement, and overall business results.
The role also involves supporting campaigns, training initiatives, action plans, and performance reporting.
It is well suited to an organized, results-oriented professional who enjoys working with data and operational teams.
Experience in contact centers, sales, retention, or recovery operations will be especially valuable.

• Monitor daily operational and commercial performance indicators, including productivity, conversion, adherence, and other relevant KPIs.
• Analyze performance data to identify deviations, risks, trends, and opportunities for operational improvement.
• Work closely with operational leaders to ensure the execution and follow-up of initiatives defined by the Monetization area.
• Consolidate operational information and communicate relevant insights and results to the corporate team in São Paulo.
• Conduct operational follow-ups to verify adherence to established processes, procedures, and performance standards.
• Support the development, implementation, and monitoring of action plans aimed at improving operational performance.
• Assist with training sessions, refresher activities, engagement initiatives, campaigns, and other performance-related projects.
• Act as a point of connection between the corporate team and the BPO operation, facilitating communication and follow-through.
• Prepare presentations, reports, and performance updates to support decision-making and ongoing business reviews.

Requirements:

• Intermediate proficiency in Microsoft Excel, with the ability to organize, analyze, and present operational data.
• Strong analytical and problem-solving skills, with attention to performance indicators and operational details.
• Good communication skills and the ability to work effectively with operational leaders and corporate stakeholders.
• Organization, discipline, and ability to manage multiple priorities in a performance-driven environment.
• Proactive mindset and ability to identify deviations, escalate risks, and contribute to practical solutions.
• Ability to work collaboratively with teams in an operational/BPO setting.
• Previous experience in a contact center environment is a plus.
• Experience with sales, customer retention, or recovery operations is considered an advantage.

Benefits:

• Remote position based in Brazil, with the role performed within a BPO partner operation.
• Opportunity to work closely with corporate and operational teams and gain exposure to performance management.
• Professional experience in operational analytics, KPI management, and business improvement initiatives.
• Participation in campaigns, projects, training, and initiatives focused on improving operational results.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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