Edenred

Analista de Administración de Contratos

Edenred  •  Mexico City, MX (Onsite)  •  4 hours ago
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Job Description

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Objetivo General

Revisar, analizar y capturar la información de clientes y afiliados asociados a altas, cambios y bajas dentro del proceso de onboarding. Además de asegurar que los expedientes de los clientes cumplan con los requisitos legales, financieros y de cumplimiento regulatorio de la empresa.

Las principales responsabilidades del rol son:

  • Generar el alta, mantenimiento y baja de clientes y afiliados de las diferentes unidades de negocio a través de la atención de tickets recibidos en los CRM establecidos.
  • Validar que los documentos para las altas y mantenimientos de clientes y afiliados cumplan con lo establecido en las políticas de PLD y de seguridad de la información.

El perfil necesario para el rol es:

  • Experiencia al menos un año en la gestión de contratos, revisión y captura de documentos para alta de y mantenimiento de nuevos prospectos comerciales.
  • Deseables conocimientos de normativas de "Know Your Customer" (KYC), “Know Your Business” (Conoce a tu Empresa) y cumplimiento documental Fintech.
  • Carrera trunca o cursando en Administración de Empresas, Derecho o áreas afines.
  • Deseable conocimiento de herramienta “Sales Force” (CRM).

Competencias corporativas requeridas para el puesto

  • Orientación al cliente y al mercado
  • Trabajo en equipo y cooperación
  • Planificación y organización
  • Resiliencia y adaptabilidad
  • Orientación a resultados

Los KPI’s clave del rol son

  • % mensual de atención dentro de SLA de alta de clientes y afiliados.
  • % mensual de atención de mantenimientos dentro de SLA de clientes y afiliados.
  • Número mensual de documentos incompletos de clientes y afiliados y % de recuperación.

Apply now and Vibe with Us!

Edenred

About Edenred

Edenred is a leading digital platform for services and specific purpose payments, and the everyday companion for people at work, connecting more than 60 million users and more than 2 million partner merchants in 45 countries via 1 million corporate clients.

Edenred offers digital solutions for food (such as meal benefits), engagement (such as gift cards and engagement platforms), mobility (such as multi-energy solutions, including EV charging, maintenance, toll and parking) and corporate payments (such as virtual cards).

True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and sustainable mobility.

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2024, thanks to its global technology assets, the Group managed close to €45 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
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