Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, worldwide hotel discounts, restaurant discounts and more.

SUMMARY:

The AHC Sales Coordinator is an hourly position responsible for delivering exceptional service and support to our group, convention, and social clients throughout their event experience. This role serves as a key member of the sales team, demonstrating professionalism, attention to detail, and a commitment to exceeding guest expectations while fostering positive relationships with clients and colleagues. This position follows a standard office schedule of Monday through Friday, 8:30 am - 5:00 pm. Additional hours may occasionally be required based on business demands and the needs of the department, as determined by the Director of Sales.

ESSENTIAL FUNCTIONS:

• Provide general sales and administrative support to all Sales Managers and fellow coordinators
• Serve as the point person while Sales Managers are out of the office, assisting clients with any changes or questions
• Daily maintenance of Delphi and CI/TY bookings for AHC Sales Managers such as blocking rooms and meeting space, date changes etc
• Complete and submit leads through various lead sources such as CVENT, PartnerNet and Meeting Broker.
• Input convention programs into both Delphi and CI/TY computer systems in a timely manner
• Ability to navigate a booking life-cycle from building inquiries through contracting and turnover
• Complete supplementary tasks assigned by a Manager efficiently.
• Generate contracts and proposals for Sales Managers
• Provide room block history and documentation to Experience Grand Rapids as needed
• Be fluent in booking systems to assist managers with cross property selling
• Assist AHC Sales Managers with special requests for arrivals/VIP guests
• Send welcome letters and thank you letters upon request
• Make arrangements for upcoming tours for Sales Managers
• Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
• Learn and follow all hotel policies and procedures pertaining to your area of work.
• Practice safety standards and reports all unsafe conditions.
• Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
• Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
• Maintain an associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.
• Exhibit the ability to follow established guidelines, procedures and policies.
• Maintain a good record of attendance and punctuality at work.
• Adhere to all company policy including uniform, grooming and appearance standards.
• Display the willingness to perform other duties as assigned.

REQUIRED SKILLS:

• Must become a routine user of all sales systems (Delphi, CI/TY, CVENT, Meeting Broker, PartnerNet)-
• Be detail oriented and have the ability to multi-task.
• Have knowledge of the hotel layout, products, services, amenities, and history.
• Possess strong written and verbal communication skills.
• Proficient in Microsoft Office, Excel. Experience with Delphi and Marriott Systems are a plus.
• Professional demeanor and appearance
• Team player attitude and genuine ability to provide exceptional service to teammates and clients alike
• Must have the ability to work Monday through Friday, 8:30am – 5:00pm and willingness to work outside these hours when necessary.

EDUCATION & EXPERIENCE:

• Hospitality and Tourism Management is preferred
• Customer service experience preferred.
• Prior Hotel and Convention Sales experience is helpful.
• Full understanding of Microsoft Office and Excel

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the associate:

• Is regularly required to stand, walk and run
• Is required to use hands and fingers to handle or feel objects
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear; taste or smell
• Is occasionally required to sit and stoop; kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

Job Location

Amway Grand Plaza

Pay Range

$20/hour