From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a part-time, 3rd Shift position requiring weekend availability.
This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
The Third Shift Housekeeping Runner and Public Area Cleaner is an integral part of the Housekeeping team who collectively is responsible for delivering various requested guest room items to guests and associates throughout their shift as well as keeping assigned Public Areas of the hotel clean during Third Shift hours.
ESSENTIAL FUNCTIONS:
-Greet guests immediately with friendly/sincere acknowledgement
-Provide customer service to guests, including information about hotel services, activities and local attractions
-Make sure that all requests are delivered in timely manner
-Make sure that all items delivered to the guest rooms are clean and in working order
-Check storerooms for availability of pack & plays, microwaves, fridges, fans, ozone machines, etc. and ensure they are in safe working condition
-Reports maintenance deficiencies in order to maintain room in compliance with hotel standards
-Replenishes linen and guest amenities
-Assists co-workers as requested
-Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
-Display professional image at all times through appearance and conduct
-Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
-Uses the following Personal Protective Equipment (PPE): gloves and safety glasses, as needed -
-Report defective, damaged or lost PPE, or equipment that does not fit properly to management
-Carries out reasonable requests of supervisor or management.
-Always be careful not to make excessive noise in the guest room areas. You never know when you may disturb a guest, and this applies at any time during the day or night while you are on the floor.
-All assigned public areas of the hotel are to be cleaned.
-All tile floors are to be mopped, using wet floor signs for guest safety.
-Public restrooms are to be cleaned and mopped.
-Handle all duties according to hotel policies, procedures, internal rules and standards
-Have knowledge about all emergency procedures and know how to act on them.
-Report any unusual occurrences or requests to Housekeeping Leadership
REQUIRED SKILLS:
Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
Ability to read and recognize room numbers
Ability to communicate effectively with guests and team members verbally or in written form
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Able to lift 75lbs; push/pull carts of 150lbs.
EDUCATION & EXPERIENCE:
Previous experience in hospitality is preferred, but not needed
PHYSICAL REQUIREMNETS:
While performing the duties of this job, the associate:
Ability to be on feet 8 hours per day
Able to bend, twist, kneel, push and lift up to 50 pounds
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is occasionally required to sit and stoop; kneel, crouch, or crawl
Amway Grand Plaza
$17.00/hour + $2.00 shift differential
AHC Hospitality is a management company headquartered in Grand Rapids, Michigan. We specialize in providing customized hospitality solutions for hotels, resorts, and restaurants by implementing successful operation models that yield positive results for our owners, associates, and guests.
We believe in looking ahead and leading the industry in what’s new and what’s next in hospitality. Our insight helps our clients adapt, innovate, implement change, and move forward – faster.
With excellent customer service at the core of all operations, the company is led by President/CEO Rick Winn and VP/Managing Director George Aquino. Valuing both guests and associates while providing outstanding hospitality experiences has allowed this company to retain its heritage while adapting to the 21st century. The hotel company is part of the Amway family of companies, which began in 1959.
