From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

Follow expectations of the Amway Grand Plaza Hotel and the Wolfgang Puck Corporate brand standard including following the AHC+Hospitality guest service standards and Wolfgang Puck steps of service program. Create a teamwork environment in the department and produce quality service to each and every guest while always looking to provide the extra one degree of service

ESSENTIAL FUNCTIONS:

- Demonstrate integrity, honesty, and knowledge that promote culture, values and mission statement of the Amway Grand Plaza. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep the department operating to standard and sets a positive example for the team.
- Oversee the training programs for all staff.
- Assure the highest level of guest standards are met on a daily basis.
- Oversee professional correspondence to clients in multiple forms of communication.
- Assist other managers on the floor in a management capacity. Must demonstrate the ability to manage the restaurant on off days and cover for vacations as needed by the restaurant.
- Responsible for adherence to hotel service standards, control of labor expenses, effective inventory management of small wares, linens and furniture, effective scheduling and supervision of banquet staff and assuring guest satisfaction
- Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
- Practice safety standards and reports all unsafe conditions.
- Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
- Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
- Directly responsible for the adherence of grooming standards for FOH staff.
- Maintains high level of sanitation and cleanliness in service areas
- Must be visible in the public space during all meal periods to ensure guest needs are being met.
- Associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.
- Ability to follow established guidelines, procedures and policies.
- Good record of attendance and punctuality at work.
- Monitoring the restaurant during daily operations.
- Provide floor coverage during open hours, including table touches and handling any guest concerns and or bringing concerns to management with urgency.
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own.
- Proficient in both Opening and Closing paperwork.
- Communicates clearly, concisely and accurately in order to ensure effective department operations with Associate Staff and Management.
- Hold staff to set standards including running side work and closing side work.
- Submitting Daily Orders.
- Willingness to perform other duties as assigned.

REQUIRED SKILLS:

Time management skills including punctuality and using time at work efficiently
- Selfless Leadership skills to guide and inspire staff
- A general understanding of the logistics of the food and beverage service industry
- Strong Organizational skills
- Problem Solving and Conflict Management skills, with the ability to think quickly on their feet
- Flexibility and willingness to learn with on the job training
- Customer Service and Interpersonal skills to create and foster positive relationships
- Consistently displays a Positive Attitude
- Clear Communication skills to effectively convey information to guests, staff, and management

EDUCATION & EXPERIENCE:

- High school diploma or equivalent required
- A two-year degree from an accredited college or University is preferred
- Responsible alcohol service certification from a MLCC recognized program; TIPS or SERV Safe
- SERV Safe Manager certification is preferred
- 1+ years supervisory experience in a high-volume restaurant or hotel is preferred

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the associate:
- Is regularly required to stand, walk and run
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear; taste or smell
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision