Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full-time position with various hours; weekend availability is required.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
The Expediter role is responsible for the smooth and efficient flow of food from the kitchen to the dining room while maintaining the restaurant's standards for quality, accuracy, presentation, and timing. This role acts as the key communication link between the culinary and front-of-house teams by coordinating ticket flow, organizing plating, verifying order accuracy, and maintaining urgency during service. The Expediter supports a high level of guest satisfaction by ensuring every dish leaves the kitchen complete, properly presented, and delivered in a timely manner. The Expediter fosters teamwork, professionalism, and clear communication throughout service.
ESSENTIAL FUNCTIONS:
Coordinate and manage the flow of food orders between the kitchen and front-of-house team during service
- Organize and prioritize tickets to ensure accurate timing and efficient execution of all orders
- Inspect all plates for presentation, accuracy, portioning, and quality standards before leaving the kitchen
- Communicate clearly and professionally with chefs, line cooks, servers, bartenders, server assistants, and leadership throughout service
- Ensure all modifiers, allergies, dietary restrictions, and special requests are executed correctly
- Maintain strong awareness of ticket times and assist in pacing courses appropriately
- Call and direct servers and server assistants for organized food delivery to guests
- Monitor kitchen readiness and communicate any delays, shortages, and any other concerns to management and service staff
- Assist in maintaining cleanliness, organization, and sanitation of the Expo line and surrounding work areas
- Support teamwork and maintain composure in a fast paced, high-volume environment
- Uphold restaurant standards for hospitality, professionalism, urgency, and guest satisfaction
- Assist with setup, stocking, and breakdown of the Expediter station before and after service
- Ensure proper garnishes, sauces, accompaniments, and final touches are included with each dish
- Help minimize errors, re-fires, waste, and inconsistencies through proactive communication and attention to detail
- Follow all company safety, sanitation, and food handling procedures consistent with local health regulations
- Ability to read, follow, and implement written and verbal instructions
- Be properly dressed in uniform and maintain a clean and professional appearance throughout your shift
- Assist in training new employees and managers regarding the scope of the duties of your position
- Attend pre-shift meetings and retain information presented in those meetings
- Perform in house janitorial cleaning such as sweeping, mopping, trash removal and general cleanliness duties as directed by the management team
REQUIRED SKILLS:
- Strong verbal communication and interpersonal skills
- Ability to multitask and maintain organization in a fast-paced environment
- Exceptional attention to detail and plate presentation standards
- Strong sense of urgency and time management skills
- Ability to remain calm and professional under pressure
- Working knowledge of food menu items and common allergens
- Ability to read and interpret kitchen tickets accurately while keeping them organized on the kitchen delivery system
- Strong teamwork and collaboration skills across front and back-of-house operations
- Problem solving and decision-making abilities during active service periods
- Ability to prioritize multiple tasks while maintaining accuracy and consistency
- Basic understanding of kitchen operations, service flow, and dining room pacing
- Professional and positive attitude with a guest focused mindset
- Ability to give and receive direction clearly and respectfully
- Flexibility to work nights, weekends, holidays, and high-volume service periods
EDUCATION & EXPERIENCE:
- 6 months to 1 year restaurant or culinary experience required
- Experience in upscale or high-volume restaurant environments preferred
- High School Diploma
- ServeSafe Food Handler or Food Manager certification preferred
PHYSICAL REQUIREMENTS:
- Ability to stand and move continuously for extended periods during shifts, up to 8 hours per day
- Reach with hands and arms
- Talk and hear
- Taste and smell
- The employee will occasionally be required to stoop, kneel, lift up to 30 lbs., and perform other diverse physical tasks as needed
