Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 2nd shift hours. Weekend availability is required. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Fulfill the daily operations of the banquet room set up within all AHC properties. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the department and produce quality service to each guest.

ESSENTIAL FUNCTIONS

-Completion of tasks as designated by assignment sheets E.O.'s and/or need

• Inspection of meeting rooms to insure they are ready for client functions
• Responsible for the transport and set- up of equipment between the existing facilities and other locations
• Maintain equipment and report all damage equipment to assistant manager or manager for promptly repairs.
• Responsible to ensure of all equipment necessary for events communicate to Assistant Manager or manager of any especial need of equipment.
• Oversee maintenance and upkeep of all equipment and Meeting Room Spaces
• Oversee maintenance and upkeep of all storage areas
• Manage flow of activity throughout the hotel and other places during production and during events
• May be required to assist other departments with setting up family-meals/ buffets.
• Insure departmental safety and emergency procedures are being followed.
• Walk thru the hotel areas assigned to Conference Services Department to ensure areas are clean and unnecessary equipment has been removed.
• Any and all other duties as assigned by the manager

REQUIRED SKILLS

-Teamwork: Ability to work collaboratively in a team environment, supporting colleagues and fostering a positive atmosphere.

-Time Management: Efficiently manage time and prioritize tasks to ensure smooth event operations.

-Physical Stamina: Ability to stand for extended periods, lift heavy items, and perform physical tasks associated with event service.

-Professional Appearance: Maintain a neat and professional appearance in accordance with company standards.

-Adaptability: Flexibility to adjust to changing situations and requirements based on the nature of events.

-Communication Skills: Ability to communicate clearly and effectively with guests, team members, and management.

-Problem-Solving Skills: Capability to address and resolve guest concerns or issues promptly and professionally.

-Attention to Detail: Keen eye for detail to ensure accuracy in service and presentation.

EDUCATION AND EXPERIENCE

• High school diploma or GED

-Related experience and/or training is a plus

PHYSICAL REQUIREMENTS

While performing the duties of this job, the associate:

• Is regularly required to stand and walk
• Is required to use hands and fingers to handle or feel objects
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear; taste or smell
• Is occasionally required to sit and stoop; kneel, crouch, or crawl
• Must occasionally lift and/or move up to 50 - 75 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

Job Location

Amway Grand Plaza

Pay Range

$16.75/hour