Job Description

What You’ll Do

• Lead, coach, and support the Amusement Attendant team to create a fun, welcoming game room environment
• Keep all amusement areas—including arcade, laser tag, and escape rooms—clean, organized, safe, and guest-ready
• Oversee day-to-day operations of the amusement areas and keep everything running smoothly
• Help build schedules that ensure proper coverage for daily operations, parties, and events
• Train new team members and provide ongoing coaching and feedback
• Meet weekly with the General Manager to review staffing, operations, and upcoming priorities
• Stay up to date on games, equipment, and industry trends
• Promote awareness of the center’s features, offerings, and upcoming events
• Manage inventory by ordering supplies and prizes based on par level
• Inspect, maintain, troubleshoot, and coordinate repairs for amusement equipment
• Lead by example using Spare Time Service Standards (Code S.E.R.V.E.)
• Stay visible on the floor—responding to guest needs, resolving issues, and keeping the experience positive
• Confidently operate the POS system and support accurate transactions when needed
• Handle opening and closing duties as required
• Enforce safety rules, identify hazards, and address concerns promptly
• Monitor guests for rule violations or signs of intoxication and take appropriate action
• Pitch in on other tasks as needed to support the overall operation

What We’re Looking For

• 1–2 years of amusement, game room, or similar experience
• 1–2 years of leadership or supervisory experience
• Someone who enjoys leading a team and staying active on the floor
• Strong organizational skills and attention to detail
• Comfortable using Microsoft Office and point-of-sale systems
• Confident, approachable, and guest-focused
• Able to stay calm, organized, and positive in a loud, high-energy environment

Work Environment

• Fast-paced, lively setting with music, games, lasers, and lighting effects
• Frequent interaction with large crowds, families, and kids
• Physical Requirements
• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds
• Regular nights, weekends, and holiday work are part of the role

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