Job Description

We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation.

This role combines hands-on technical support with long-term ownership of applications, service quality, and operational improvement. You will play a key role in improving stability, resilience, and supportability of systems over time.

This is a technical engineering position operating at 2nd/3rd line, closely aligned with development and delivery teams.

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

Requirements

· Provide 2nd / 3rd line support for live and pre-production applications

· Own incidents through investigation, resolution, and closure, including root cause analysis

· Work with developers and infrastructure teams on root cause and permanent fixes

· Execute and maintain smoke test for application and daily operational checks and reports

· Analyse logs, metrics, and monitoring data to diagnose issues

· Support releases and deployments, including out-of-hours activity where required

· Work within ITIL-aligned processes (Incident, Problem, Change)

· Communicate clearly with stakeholders during incidents and service disruptions

· Strong experience in Application Support / AMS / Production Support

· Proven troubleshooting experience in distributed backend systems

· Comfortable working directly on Servers (Linux/Windows) to diagnose issues

· Shell scripting and/or Node.js

· Java (debugging and OO concepts)

· RESTful APIs

· SQL / PostgreSQL

· Jenkins and CI/CD pipelines

· Usage of tools like confluence, Halo/ServiceNow, Jira, etc

· Application servers’ knowledge

· Confident working in live service environments under pressure

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

Desirable

· Excellent communication & written skills

· Microservice-based architectures

· Ability to work independently, learn applications quickly, and adapt in a BAU support environment

· Automation or scripting to improve operational efficiency

· Experience supporting public sector or regulated systems

· Minimum 3 to 5 years’ experience within an application support role

Additional Information

· This role involves rotational shift working (Monday to Saturday 08:00 – 20:00)

· SC clearance is required for access to systems

· Immediate impact and rapid onboarding expected

Why Join?

Be part of building a permanent AMS function, not just maintaining it

Develop long-term ownership and deep system knowledge

Opportunities to grow into senior AMS, platform, SRE, or engineering roles

Work on meaningful public services with real user

Benefits

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment.

As well as this, we offer:

• Development access to LinkedIn Learning, a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)