Job Description

AMS 3D Field Service Engineer

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AMS 3D Services is looking to hire a Field Service Engineer to join our team. As a Field Service Engineer, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment. They will work together with the Remote Support team and Competence Engineers to ensure that customers are maximizing the uptime of their equipment. The Field Service Engineer with develop on-going relationships with customers to resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

Key Responsibilities:

• Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment
• Assess product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers.
• Act as local on-site representative to customer's organization. Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.

Job Requirements:

This position demands solid technical skills, as it requires a good understanding and troubleshooting of a 3DP printer, while balancing communication and networking skills. He/she will strongly interact with other members of the organization and end customers when appropriated.

Job requirements include Engineering degree and minimum of 2 years of related work experience.

• Solid Technical Background: 1 to 3+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience.
• Strong troubleshooting and analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues and define a clear action plan to get it resolved.
• Customer Centric approach. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
• Excellent communicator: Able to communicate and present complex issues with assurance and confidence.
• Team player: Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery

Compensation and Benefits

The pay range for this role is $65,600.00 - $95,100.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

50%

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"