Location: The Earl of Charlevoix – Charlevoix, MI
Schedule: Evenings (3:45pm-12:00am) |Full -Time | Includes weekends and holidays as needed
Join the team at Hotel Earl!
We’re looking for a friendly, reliable, and professional AM/PM Front Desk Agent to join our team. This position is perfect for someone who enjoys creating great guest experiences, thrives in a hospitality setting, and values a welcoming, team-oriented work environment.
Greet and assist guests with check-in, check-out, and any inquiries during their stay
Provide exceptional customer service in person, over the phone, and via email
Handle guest reservations, cancellations, and payment processing accurately
Maintain knowledge of hotel amenities, local attractions, and area events
Address guest concerns or issues promptly and professionally
Balance daily transactions and prepare end-of-shift reports
Maintain a clean and organized front desk area
Collaborate with housekeeping and maintenance teams to ensure smooth daily operations
Bartend in the lobby bar on slower evenings when a bartender is not scheduled
Prepare and serve beverages responsibly
Maintain bar cleanliness and inventory
Engage with guests to create a welcoming and enjoyable atmosphere
Previous hotel or customer service experience preferred, but not required
Excellent communication and multitasking skills
Friendly, professional, and dependable demeanor
Basic computer and POS system skills (experience with hotel management systems a plus)
Ability to work evenings, weekends, and holidays as scheduled
Must be at least 18 years old
Competitive hourly pay
Fun, team-oriented work environment
Employee discounts on rooms and amenities
Opportunities for growth and development within the company
Ready to join our team?
Apply today and become part of the Earl family — where hospitality meets style and every day brings a new opportunity to make someone’s stay memorable.
Hotel Investment Services, 'HIS', is a privately held company established in 1990 and located in Troy, Michigan. Our collection of properties ranges from elegant boutique hotels to beautiful award winning resorts. Our managed facilities employ over 1,000 associates that deliver outstanding service, quality food and beverage, and create exceptional guest experiences. These managed properties stand out and outperform the competition in occupancy, average daily rate, and revenue per available room.
All properties have received numerous accolades over the years for best hotel, best conference center, most unique venue, best new golf course, and several community awards. HIS manages, owns, and develops hotels, conference centers, golf courses, training and development centers, and retreat centers. Our management team has successfully managed properties in all segments of the lodging industry.
