Job Description

[What the role is]

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.
We can offer you:
• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

[What you will be working on]

The officer will be part of a team that strategises and develops experimental services and products that enhance NLB’s digital offerings. To do so, the officer identifies and analyses emerging user needs and market trends to create innovative solutions that attract new audiences whilst strengthening engagement with existing patrons.
Key responsibilities include conducting user research, conceptualising and driving prototypes, and testing novel concepts through iterative development, as well as developing the scaling plan/strategy for successful prototypes. To perform these roles, the officer will collaborate with NLB divisions and external stakeholders to build digital tools, interactive platforms and experiences that support NLB’s core functions.

[What we are looking for]

• Preferably more than 2 years of working experience in transformation, innovation, change management or equivalent roles. Officers with more years of experience will be considered for more senior roles.
• Resourceful self-starter with the ability to make sense of data as well as abstract ideas and concepts into clearly defined problem statements and solution pathways.
• Strategic thinker who is action oriented with strong interpersonal, facilitation and project management skills.
• Able to work flexibly and effectively in diverse work situations and under tight deadlines.
• Excellent communication skills (writing and speaking).
• Able to work independently as well as in a team.

Successful applicant will be appointed on a 2-year contract.