As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join Us
Join a forward-looking team where technology, data, and operations come together to transform the Collections function. This role offers the opportunity to work on impactful digital initiatives, drive process improvements, and collaborate with diverse stakeholders across the business. You'll gain hands-on exposure to systems enhancement, data analytics, and project delivery while developing valuable technical and business expertise.
How you succeed
To excel in this role, you'll need to proactively support and enhance Collections systems to ensure smooth daily operations, while collaborating across teams to drive system improvements, optimize processes and support key business initiatives. Your strong technical, analytical and communication skills will be essential in delivering reliable solutions and contributing to the continuous transformation of the Collections function.
What you do
Your day-to-day responsibilities will include:
- Monitor and support the day-to-day operations of Collections systems and related applications, including reviewing exceptions generated from batch processes and assisting in issue resolution to minimize business disruption.
- Perform data extraction, run queries, and generate reports to support operational monitoring, management reporting, and business decision-making.
- Collaborate with business stakeholders and technical teams to gather detailed system specifications, define user requirements, and contribute to the design and implementation of Collections system projects.
- Participate in user acceptance testing (UAT) to ensure new functionalities and system enhancements meet business needs and quality standards.
- Assist in identifying opportunities to improve system efficiency, automate manual processes, and strengthen system controls and operational effectiveness
- Support the maintenance of system documentation, procedures, and control processes to ensure compliance with internal policies and regulatory requirements.
- Participate in projects and digital transformation initiatives that enhance Collections capabilities and customer engagement.
Who you are
- Relevant tertiary qualification in Information Technology, Computer Science, or a related field.
- Fresh graduates are welcome to apply. Candidates with relevant internship, project, or work experience will have an added advantage.
- Strong analytical and problem-solving skills with keen attention to detail.
- Good communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL for data querying, coding and analysis.
- Self-motivated, adaptable, and able to work in a fast-paced environment while managing multiple priorities.
- Knowledge of Collections operations or project management methodologies will be an advantage but is not mandatory.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
